🎰 Seller protection | eBay

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About eBay Money Back Guarantee. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back. Buyers can use the eBay Money Back Guarantee process when: An item isn't received; An item received doesn't match the listing


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eBay Buyer Protection Payment Invoice - Case ID#71... - The eBay Community
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Frequently Asked Questions How do I make sure I am protected?
There are protections that are available on all transactions.
If eBay finds that a buyer's behavior is abusive, you're protected.
We will check this out any feedback and defects, including opened cases in service metrics.
Other protections are available when you follow best practices.
For example, when you provide tracking that shows the item was delivered, you are protected when the buyer opens an item not received request.
Additionally, providing a good buyer experience will help you be protected.
For example, when you offer free returns, you will be protected when a return ebay money back guarantee case been opened, used, or damaged.
How am I protected in eBay Money Back Guarantee cases?
If eBay is asked to step in and help after a buyer has opened an eBay Money Back Guarantee case, we will review many factors before making a decision.
You'll be protected from losing a case if certain criteria are met.
For example, if you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in, you're protected.
Seller protection policy overview How you're protected eBay protects you from many events outside your control and we're here for you when things don't go as planned.
Customs and international carrier issues We adjust your late shipment rate and remove feedback when you ship internationally and the shipment receives a domestic carrier scan within your handling time.
We may also prevent them from filing return requests and opening claims.
When buyers engage in repeat abusive behavior, we may suspend their account.
You can help us by and clearly ebay money back guarantee case what the buyer is doing.
This will help us investigate potential policy violations and take actions to protect you.
See the and what buyer behavior is not allowed You never have to agree to any changes to the terms in your listing e.
If the buyer demands a change to what you originally offered, you can choose to either cancel the order, or you can complete the transaction under the original terms.
We will remove feedback and canceled transaction defects when we ebay money back guarantee case see the buyer's demands in eBay messages.
Fair performance evaluation To measure your overall performance accurately, we look at your performance as how to get money from app whole.
We also consider a buyer's pattern for opening cases and protect you when necessary.
Learn more about becoming a.
If we close an eBay Money Back Guarantee case or appeal request in your visit web page we will remove negative feedback and defects If a buyer reports that an item hasn't been received If you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in and help with a request, you're protected.
After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort.
Most transactions on eBay are covered by seller protections.
Learn more about the.

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In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.. Cannot open money back guarantee cases.


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You'll get your money back.
For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.
Frequently Asked Questions When does eBay Money Back Guarantee apply?
In most cases, you'll be covered by eBay Money Back Guarantee.
What happens if the seller doesn't respond or won't give me a refund?
Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue.
If you can't come to an agreement, you can ask us to step in and help.
We'll review the details of your case and make a decision within 48 hours.
If I refund a buyer, will I get a credit for my final value fee?
In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee.
Insertion fees and other eBay fees aren't refunded, though.
You can find more information in our policy below.
About eBay Money Back Guarantee Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Most transactions on eBay.
Items sold through Sotheby's are excluded.
When a seller lists an item for sale with an international shipping option such as worldwide shippingcredit card money back offers may result in the item being sold to a buyer on an eBay site other than the seller's original listing site.
A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred.
For more information on international selling see our.
If a buyer doesn't receive an item, the buyer needs to to report that the item hasn't arrived.
The seller should address the buyer's concern and provide tracking information, updates on the delivery of the item, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer's address or proof of collection by the buyer.
If we determine that the item wasn't successfully delivered or collected, a of the full cost ebay money back guarantee case the item and original shipping is sent to the original payment method or to the buyer's PayPal account.
The seller is required to reimburse eBay for the amount of the refund.
Buyer obligations Generally, the buyer is responsible for accepting the item when it arrives.
If ebay money back guarantee case buyer refuses delivery, their claim ebay money back guarantee case not eligible for the eBay Money Back Guarantee.
The seller should address the buyer's concern and offer a solution, such as accepting a return, or offering a replacement or refund.
In some cases, we may automatically accept a return request on the seller's behalf.
If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help.
If asked to step in and help, we review the item listing, photos of the item, and any other information about the item that the buyer and seller provide.
If we can't determine that the item matches the listing, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller.
After confirming that the item was returned to the seller, a of the cost of the item less any loss in value, if applicable and original shipping is sent to the original payment method or the buyer's PayPal account.
If the buyer arranged shipping or picked up the item, we may not refund the amount of original shipping or pickup cost.
The seller is required to reimburse eBay for the amount of the refund.
When an item is returned to the seller If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label.
The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the return shipping label cost is placed on the seller's invoice.
You can find further details about reimbursements in our.
Tracking is required to confirm the item has been returned to the seller.
If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation.
Learn more about When an item isn't returned to the seller In some instances, we may not require that an item be returned to the seller.
When given a partial refund, the buyer isn't asked to return the item to the seller.
We may require the seller to reimburse eBay for the partial refund.
Counterfeit items If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may not require the buyer to return the item to the seller.
The buyer agrees to cooperate with us to ensure proper disposal of the item.
In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund.
The buyer may not sell the item on eBay or elsewhere.
If the seller does not respond with a solution, the buyer can ask eBay to step in and help.
The seller will be required to reimburse us for such refunds.
Exchanges are based on value of the original purchased item, with current and equal value.
A buyer must request a return and ebay money back guarantee case the replacement or exchange option no later than 30 days after the actual or latest estimated delivery date, or, if the seller's return window is longer, within the return window.
Timelines for replacement and exchanges: When the buyer requests a replacement or an exchange the seller has 3 business days to respond to the buyer.
If no response is received after 3 business days the buyer can ask eBay to step in and help.
If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking.
Latest estimated delivery date When we have no information about the actual delivery date, we use the latest estimated delivery date.
When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee.
This extra time money back for us to take into consideration the article source location, the shipping service used, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental ebay money back guarantee case, or other circumstances such as fraud.
In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an.
Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation.
We refund buyers to their original payment method or their PayPal account.
If a buyer doesn't have a PayPal account, we ask the buyer to create one with their eBay registered email address to claim their refund.
In the unlikely event that we're unable to send refunds to the original payment method or the buyer's PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay.
Seller funds After a buyer reports that they didn't receive an item or requests a return, or asks eBay to step in and help, a seller's funds may be set aside by PayPal, as outlined in the.
Reimbursements If a transaction dispute arises between a buyer and seller and eBay resolves such dispute in favor of the buyer, the seller ebay money back guarantee case eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer.
For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account.
The seller can opt-out of PayPal reimbursement by contacting PayPal.
If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer.
The seller will remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means.
You can find further details about reimbursements in our.
Seller fees If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Buyers can't use more than one resolution method to get a refund.
After selecting a resolution process eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider a buyer is required to use only that process to resolve the transaction issue.
If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through eBay for the same transaction are immediately closed.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.

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Don't make the mistake of imagining that as an eBay buyer you'll always get your money back simply by complaining. In fact, eBay often sides with sellers, even in some cases in which it is unfair to do so. Keep these tips in mind to ensure that disputes you file are decided in your favor:


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Please refer to the.
Contact the Seller If your item hasn't arrived or is significantly different to what was described in the listing, find the item in your and select Return this item or Ebay money back guarantee case didn't receive it under 'More actions'.
You need to do this within 30 days of the actual delivery date, or the estimated delivery date if the item hasn't arrived.
Ask eBay to Step in If the seller hasn't resolved your issue after three business days, you can ask us to step in and help through our Resolution Centre.
We'll Get Your Money Back Fast!
Please refer to the.
Read answers to frequently asked questions below.
For more help and to contact our Customer Service team, visit our Help pages.
Please refer to the for eligibility details.
Most transactions on eBay.
However, some exclusions apply.
Please refer to the for full details of what's covered.
To review the estimated delivery date or check the address you provided for delivery, find the item in your and select View order details under 'More actions'.
If your item is significantly different ebay money back guarantee case what was described in the listing, find the item in your and select Return this item.
A "not as described" item should be significantly different from what the seller described in the item listing.
Most sellers offer returns — check the listing for full details of their return policy, including how long you have to return it and as who's responsible for https://deposit-promocode-casinos.website/back/credit-card-money-back-offers.html return postage costs.
To return an item, find the item in your and select Return this item.
Sellers should get back to you quickly to offer a resolution.
They may ask you to provide further information.
For an item that hasn't arrived, the seller should provide an update on the delivery of the item if they've used a courier or have tracking.
They should offer a replacement or refund if something is lost.
If you have received something that wasn't as described, the seller will often ask you to return it and then send a refund or a replacement.
If a part was missing or requires repair, the seller may offer to send the missing part or offer a partial refund.
Many sellers ask you to return an item before they will send a refund or replacement.
Send your item back to the seller read article they can do this.
We recommend sending items back using a tracked postage service, and uploading the details to the return request.
If you're happy with the resolution from the seller, and you don't need eBay to review your request, go to and close the request.
Before you close the request, you should make sure it's fully resolved, including ensuring that you have received all refunds promised.
Once a request is closed, it's not possible to open it again.
If you have a request that has been open for more than three business days, you can ask us to help by going to your open request in and selecting Ask us to step in and help.
To be https://deposit-promocode-casinos.website/back/money-back-for-iphones.html by eBay Money Back Guarantee, you have up to 30 days from the delivery date, or estimated delivery date for items not received, to start a request.
If at least three business days have passed since you opened a request, and you're not happy with the seller's solution, you can ask us to step in and help.
If you don't ask us to step in, your request will close automatically 30 days after you opened it.
We'll send you reminders so you don't forget.
If you ask us to step in on your request, we'll review all of the information and get back to you within 48 hours.
If ebay money back guarantee case decide in your favour, we'll refund you through PayPal or as otherwise agreed.
Sometimes we won't issue a full refund; this is normally because an item eventually arrived, or you decided to keep an item that wasn't as described instead of returning it.
We or the seller will refund the purchase price and the original postage cost to the PayPal account you used to buy the item.
If you didn't pay with PayPal or get how online to money game from back have a PayPal account you will need to contact our Customer Service team who will work with you to issue ebay money back guarantee case refund.

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In most cases, you'll be covered by eBay Money Back Guarantee. What happens if the seller doesn't respond or won't give me a refund? Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can't come to an agreement, you can ask us to step in and help.


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You have eBay Money Back Guarantee requests. If we close an eBay Money Back Guarantee case or appeal request in your favour we will remove negative feedback and defects. If a buyer reports that an item hasn't been received


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Is the eBay Money Back Guarantee claim process available in both languages? Yes, eBay Money Back Guarantee will be available in English and French. If a buyer purchases an item before October 1st, but receives the item after, will the purchase be covered by eBay Money Back Guarantee?


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Upgrade to a newer version or use a different browser.
Discussions Share best practices, tips, and insights.
Meet other eBay community members who share your passions.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
So when enough time has passed, it will give me the option" Ask us to step in and help".
When i click that, it says " An ebay money back case cannot be opened".
Then i have to call ebay, and they always find in my favor and give me the refund.
Everytime i call them, they put me on hold for atleast ten minutes, and the entire call lasts ebay money back guarantee case minutes or more.
Also the person who takes the call almost always speaks broken english, and has a hard time understanding me.
I always want them to solve the ebay money back guarnetee issue, and they say they granted my refund what more can i ask for?
They act like my refund is a gift, when i should'nt have to call them in the first place.
I shouldnt have to call them to get a refund.
How can you say people make repeated bad buying decisions?
Ebay allows these sellers to sell on here.
Ebay policy needs to be revised to protect buyers?
Do you believe in market forces?
Sound like a problem with the seller.
I have problems with sellers with great feedback constantly.
Sounds like you have opened too many refund request cases, so therefore you have lost the right to open any more.
You were lucky, and the refunds you got when you called eBay and whined about it, was a 'gift' that was granted to you.
Doubtful you will ever have the ability to open any further return cases.
If i buy an item and pay, and it is not as described, i deserve my money back.
The money back guarantee is not an insurance policy against repeated bad decisions.
Have you actually read the policy?
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.
Ebay allows these sellers to sell on here.
Ebay policy needs to be revised to protect buyers?
How can you say people make repeated bad buying decisions?
Ebay allows these sellers to sell on here.
Ebay policy needs to be revised to protect buyers?
Do you believe in market forces?
Sound like a problem with the seller.
I have problems with sellers with great feedback constantly.
What sort of items do you buy?
Are you buying a lot of cheap stuff from China?
How are you returning items?
For items that are not as described, the seller sends a prepaid label with tracking.
You mail the item off, when the tracking shows delivered the refund is granted.
When refund cases are filed properly, phone calls should not be involved.
Just trying to figure out what's happening here.
Inever buy from china.
I click the following article from domestic sellers.
When i call ebay they award the refund after endless call transfers, and being put on hold.
How can the buyer be blamed?
The buyer can be blamed for not vetting their sellers.
Are you buying from those with lots of negs?
Or whose feedback is below 99.
If you are, then you're not being careful.
It's repeatedly making the same bad decision because in most cases, the buyer ignores the warning signs and doesn't check the sellers feed or ebay money back guarantee case the listing.
And even if every case is justified and there were no red flags and no feedback trail, it all comes down to those 2 paragraphs I quoted for you.
No one knows the magic number but eBay DOES keep track of cases and if they feel you open an excessive amount of cases, they will revoke your buyer ebay money back guarantee case />Was the seller still on eBay?
A buyer should not have to worry ebay money back guarantee case doing business with any trader allowed to trade in the ebay market place.
Blameing a buyer for getting riped off is bad business for ebay.
Punishing a buyer is bad for biz.
Would you care to divulge precisely how many SNAD returns you have filed in the last 12 months so that we can get a better idea of how many MBG cases we're talking about?
Ebay allows these sellers to sell on here.
Ebay policy needs to be revised to protect buyers?
Do you believe in market forces?
Sound like a problem with the seller.
I have problems with sellers with great feedback constantly.
I see that you've chosen one of your own replies as the solution.
I always find that enlightening.
Ebay allows these sellers to sell on here.
Ebay policy needs to be revised to protect buyers?
Many threads have been started by buyers where the buyer states, they knew it was sketchy or they saw the red flags, but they knew they were protected, so why not?
Buying from China is problematic.
So yes, a buyer can make repeated bad buying decisions, by continuing to take chances because they know the MBG will bail them out, by continuing to buy from China when there is a risk in doing so.
Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye.
Truth will always be truth, regardless of lack of understanding, disbelief, or ignorance.
October is Bullying Prevention Month wrote: The buyer can be blamed for not vetting their sellers.
Are you buying from those with lots of negs?
Or whose feedback is below 99.
If you are, then you're not being careful.
A buyer needs to vet their sellers.
Don't just go by the feedback percentage, actually look at the feedback comments, negatives and neutrals.
They can reveal a pattern that can help you avoid a bad buying decision.
Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye.
Truth will always be truth, regardless of lack ebay money back guarantee case understanding, disbelief, or ignorance.
October is Bullying Prevention Month wrote: A buyer should not have to worry about doing business with any trader allowed to trade in the ebay market place.
Blameing a buyer for getting riped off is bad business for ebay.
Punishing a buyer is bad for biz.
Sorry but that is not how it works.
Whether you buy on Ebay or anywhere else, buyers are expected to do their due diligence.
That is why feedback comments are there, to be read to make an informed buying decision.
Your just buying without researching has caused you this situation.
There is click to see more very old phrase~~CAVEAT EMPTOR.
That means let the buyer beware.
Matthew 7:5 First remove ebay money back guarantee case beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye.
Truth will always be truth, regardless of lack of understanding, disbelief, or ignorance.
October is Bullying Prevention Month wrote: A buyer should not have to worry about doing business with any trader allowed to trade in the ebay market place.
Blameing a buyer for getting riped off is bad business for ebay.
Punishing a buyer is bad for biz.
Sorry, but a buyer who opens many ebay money back guarantee case is bad business for Ebay.
I recall a thread where one buyer kept buying internationally, recommend money back betting offers opinion allegedly did not receive the items.
He lost his MBG coverage, his buyer protection.
There are consequences for bad sellers and for bad buyers.
Sellers can lose their selling privileges, buyers can lose their buying privileges or their Buyer Protection.
Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye.
Truth will always be truth, regardless of lack of understanding, disbelief, or ignorance.
October is Bullying Prevention Month What does 'Caveat Emptor' mean Caveat emptor is a neo-Latin phrase meaning "let the buyer beware.
The term is commonly used in transactions, but applies to other goods, as well as some services.
Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye.
Truth will always be truth, regardless of lack of understanding, disbelief, or ignorance.
October is Bullying Prevention Month I have to wonder how many of these cases you opened were actually worthy, Are you too nitpicky?
If you find fault in so many transactions that they chose to suspend your buyer protection, that says something.

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Don't make the mistake of imagining that as an eBay buyer you'll always get your money back simply by complaining. In fact, eBay often sides with sellers, even in some cases in which it is unfair to do so. Keep these tips in mind to ensure that disputes you file are decided in your favor:


Enjoy!
Resolution Center - eBay
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Ebay Refund Guide - Get Your Money Back From a Bad Seller - YouTube
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Frequently Https://deposit-promocode-casinos.website/back/no-money-back.html Questions How do I make sure I am protected?
There are protections that are available on all transactions.
If eBay finds that a buyer's behavior is abusive, you're protected.
We will remove any feedback and defects, including opened cases in service metrics.
Other protections are available when you follow best practices.
For example, when you provide tracking that shows the item was delivered, you are protected when the buyer opens an item not received request.
Additionally, providing a good buyer experience will help you be protected.
For example, when you offer free returns, you will be protected when a return has been opened, used, or damaged.
How am I protected in eBay Money Back Guarantee cases?
If eBay is asked to step in and help after a buyer has opened an eBay Money Back Guarantee case, we will review many factors before making a decision.
You'll be protected from losing a case if certain criteria are met.
For example, if you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in, you're protected.
Seller protection policy overview How you're protected eBay protects you from many events outside your control and we're here for you when things don't go as planned.
Customs and international carrier issues We adjust your late shipment rate and remove feedback when you ship internationally and the shipment receives a domestic carrier scan within your handling time.
We may also prevent them from filing return requests and opening claims.
click buyers engage in repeat abusive behavior, we may suspend their account.
You can help us by and clearly describing what the buyer is doing.
This will help us investigate potential policy violations ebay money back guarantee case take actions to protect you.
See the and what buyer behavior is not allowed You never have to agree to any ebay money back guarantee case to the terms in your listing e.
If the buyer demands a change to what you originally offered, you can choose to either cancel the order, or you can complete the transaction under the original terms.
We will remove feedback and canceled transaction defects when we can see the buyer's demands in eBay messages.
Fair performance evaluation To measure your overall performance accurately, we look at your performance as a whole.
We also consider a buyer's pattern for opening cases and protect you when necessary.
Learn more about becoming a.
If we close an eBay Money Back Guarantee case or appeal request in your favor we will remove negative feedback and defects If a buyer reports that an item hasn't been received If you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in and help with a request, you're protected.
Other resolution methods Buyers can't use more than one resolution method to get https://deposit-promocode-casinos.website/back/guarantee-your-money-back.html refund.
After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort.
Most transactions on eBay are covered ebay money back guarantee case seller protections.
Learn more about the.

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Worry-Free Shopping With ebay money back guarantee case eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items.
We're here for you You don't have to worry when you shop on eBay.
We want you to have a great shopping experience.
That's why why offer the eBay Money Back Guarantee—if the item you receive isn't exactly what you ordered, we'll make it right by covering your purchase price, plus the original shipping cost, on virtually all items.
Need to return an item?
Select the item you want to return from your purchase history in.
If the seller asks, send the item back as soon as possible.
If the seller doesn't refund your money, ask eBay to step in and help.
Purchasing a vehicle on eBay?
Vehicle Purchase Protection may cover your purchase.
You're automatically enrolled in the program at no charge.
Do I need to pay extra for the Money Back Guarantee?
No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item sold on eBay.
What's covered by the eBay Money Back Guarantee?
The eBay Money Back Guarantee protects you in the case that you don't receive your item, or if the item isn't as it was described in the listing.
For complete details, see the.
What's ebay money back guarantee case covered by the eBay Money Back Guarantee?
Real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered by the eBay Money Back Guarantee.
Vehicles are also not covered, but may be covered instead by.
For complete details, see the.
Do I need a PayPal account to make an eBay Money Back Guarantee request?
The eBay Money Back Guarantee covers other electronic payment methods as well when used in the eBay checkout, including credit card and debit card.
If I paid for my purchase with PayPal, should I file a PayPal Purchase Protection request or an eBay Money Back Guarantee request?
You can use the eBay Money Back Guarantee for up to 30 days after you receive your item or when you should have received it.
If the 30 days have elapsed, you can file for PayPal Purchase Protection in your PayPal account.
PayPal offers a 180-day window of coverage for items that aren't received or as described.
I received an item that doesn't match the listing description.
If you received an item that's incomplete, damaged, counterfeit, or otherwise not as described, how to get back from game a return from My eBay.
We'll track the resolution and help if you ask us to step in.
I haven't received my item.
Your item's arrival time depends on the shipping method you chose when you bought the item.
If the seller provided tracking information that shows the item was delivered, click to see more the address you provided in your order details.
If you've double-checked your delivery details and the estimated delivery time has passed, get in touch with the seller by selecting Contact the Seller from the More Actions drop-down menu in ebay money back guarantee case purchase history.
The seller didn't resolve my issue—how do I ask eBay to step in and help?
If you have a request that's been open for more than three business days, go to your open request in My eBay and select Ask us to step in and help.
The seller resolved my issue or asked me to close my request.
What should I do now?
If you're happy with the solution from your seller and don't need eBay to review your request, go to My eBay and close the request.
Before you do so, make sure it's fully resolved—for example, that you've received any funds or items promised.
Once a request is closed, it's not possible to open it again.
What does "Opening a request" mean?
If you're not able to resolve an issue with a purchase directly with ebay money back guarantee case seller and you request that eBay step in and help, a "request" is opened in our on your behalf.
You can track the progress of your request, and will be notified of the resolution.
What timelines should I be aware of?
What should I do if I disagree with the ebay money back guarantee case that was made by eBay?
We review all the ebay money back guarantee case we have about a case, and make a decision based on the policy we have in place.
If you disagree with the decision, buyers and sellers both have the opporunity to appeal the decision within 30 days of eBay's decision being made.

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I am with Elvis here. It is fair to say I have experienced very very few INR in the last decade on Ebay. I will however say this, currently in my mid fifties so have been using the RM system for over 40yrs. In all that time i have only ever has an item go missing in the post (in either dire


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Please refer to the.
Contact the Seller If your item hasn't arrived or is significantly different to what was described in the listing, find the item in your and select Return this item or I didn't receive it under 'More actions'.
You need to do this within 30 days of the actual delivery date, or the estimated delivery date if the item ebay money back guarantee case arrived.
Ask eBay to Step in If the seller hasn't resolved your issue after three business days, you can ask us to step in and help through our Resolution Centre.
We'll Get Your Money Back Fast!
Please refer to the.
Read answers to frequently asked questions below.
For more help and to contact our Customer Service team, visit our Help pages.
Please refer to the for eligibility details.
Most transactions on eBay.
However, some exclusions apply.
Please refer to the for full details of what's covered.
To review https://deposit-promocode-casinos.website/back/how-to-get-your-money-back-from-app-store.html estimated delivery date or check the address you provided for delivery, find the item in your and select View order details under 'More actions'.
If your item is significantly different to what was described in the listing, find the item in your and select Return this item.
A "not as described" item should be significantly different from what the seller described in the item listing.
Most sellers offer returns — check the listing for full details of their return policy, including how long you have to return it and as who's responsible for paying just click for source postage costs.
To return an ebay money back guarantee case, find the item in your and select Return this item.
Sellers should get back to ebay money back guarantee case quickly to offer a resolution.
They may ask you to provide further information.
For an item that hasn't arrived, the seller should provide an update on the delivery of the item if they've used a courier or have tracking.
They should offer a replacement or refund if something is lost.
If you have received something that wasn't as described, the seller will often ask you to return it and then send a refund or a replacement.
If a part was missing or requires repair, the seller may offer to send the missing part or offer a partial refund.
Many sellers ask you to return an item before they will send a refund or replacement.
Send your item back to the seller so they can do this.
We recommend sending items back using a tracked postage service, and uploading the details to the return request.
If you're happy with the resolution from the seller, and you don't need eBay to review your request, go to and close the request.
Before you close the request, you should make sure it's fully resolved, including ensuring that you have received all refunds promised.
Once a request is closed, it's not possible to open it again.
If you have a request that has been open for more than three business days, you can ask us to help by going to your open request in and selecting Ask us to step in and help.
To be covered by eBay Money Back Guarantee, you have up to 30 days from the delivery date, or estimated delivery date for items not received, to start a request.
If at least three business ebay money back guarantee case have passed since you opened a request, and you're not happy with the seller's solution, you can ask us to step in and help.
If you don't ask us to step in, your request will close automatically 30 days after you opened it.
We'll send you reminders so you don't forget.
If you ask us to step in on your request, we'll review all of the information and get back to you within 48 hours.
If we decide in your favour, we'll refund you through PayPal or as otherwise agreed.
Sometimes we won't issue a full refund; this is normally because an item eventually arrived, or you decided to keep an item that wasn't as described instead of returning it.
We or the seller will refund the purchase price and the original postage cost to the PayPal account you used to buy the item.
If you didn't pay with PayPal or don't have a PayPal account you will need to contact our Customer Service team who will work with you to issue your refund.

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There is no ebay money back guarantee for items paid for by bank deposit so you should be OK there. If payment does not show on Monday if that has been more than 4 days since the sale ended just start an unpaid item dispute.


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eBay's Money-Back Guarantee really works. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid!


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Get the item you ordered, or your money back, on virtually all items.
Tracking Check the item description for shipping terms and tracking instructions Tracking is available on millions of items.
Just click here to the item listing in your purchase history.
Need to return an item?
Purchased a vehicle on eBay?
You are automatically enrolled in the program at no charge.
PayPal Buy it now ebay money back guarantee case bid instantly on anything under the sun.
New or used, we securely process every single purchase with ease.
Get the best service Look for the Top Rated Plus seal on item listings to receive same-day shipping and tracking, 30-day returns, and more.
My eBay Whether you want to shop, track ebay money back guarantee case item, ask a question, or return an item, My eBay is your one-stop destination for everything eBay related.
Ebay customer service Have a question?
Need to resolve an issue?
Customer Service is available 7 days per week.
We go the extra mile for you Our sellers are dedicated to making eBay the best place to shop Hear a few of our sellers talk about the ways they deliver here great shopping experience, every day.

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eBay Money Back Guarantee covers over 99% of listings on ebay.co.uk when you pay with PayPal. Some types of listings are excluded: vehicles, real estate, businesses for sale, and digitally delivered goods or service. You can find all the details on the eBay Money Back Guarantee policy page.


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Ebay's Buyer Protection Program no longer exists, it is now Ebay's Money Back Guarantee, and does not, and has never, included vehicles. Why would a seller sell you a 2003 vehicle when they can take it to any dealer in their city and sell it for more, why would they offer to ship it for free and also pay for the return shipping if you don't.


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You'll get your money back.
For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.
Frequently Asked Questions When does eBay Money Back Guarantee apply?
In most cases, you'll be covered by eBay Money Back Guarantee.
What happens if the seller doesn't respond or won't give me a refund?
Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue.
If you can't come ebay money back guarantee case an agreement, you can ask us to step in and help.
We'll review the details of your case and make a decision within 48 hours.
If I refund a buyer, will I get a credit for my final value fee?
In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee.
Insertion fees and other eBay fees aren't refunded, though.
You can find more information in our policy below.
About eBay Money Back Guarantee Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Most transactions on eBay.
Items sold through Sotheby's are excluded.
When a seller lists an item for sale with an international shipping option such as worldwide shippingit may result in the item being sold to a buyer on an eBay site other than the seller's original listing site.
A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred.
For more information on international selling see our.
If a buyer doesn't receive an item, the buyer needs to to report that the item hasn't arrived.
The ebay money back guarantee case should address the buyer's concern and provide tracking information, updates on the delivery of the item, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer's address or proof of collection by the buyer.
If we determine that the item wasn't successfully delivered or collected, a of the full cost of the item and original shipping is sent to the original payment method or to the buyer's PayPal account.
The seller is required to reimburse eBay for the amount of the refund.
Buyer obligations Generally, the buyer is responsible for accepting the item when it arrives.
If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee.
The seller should address the buyer's concern and offer a solution, such as accepting a return, or offering a replacement or refund.
In some cases, we may automatically accept a return request on the https://deposit-promocode-casinos.website/back/get-money-back-from-gamestop-pre-order.html behalf.
If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help.
If asked to step in and help, we review the item listing, photos of the item, and any other information about the item that the buyer and seller provide.
If we can't determine that the item matches the listing, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller.
After confirming that the item was returned to the seller, a of the cost of the item less any loss in value, if applicable and original shipping is sent to the original payment method or the buyer's PayPal account.
If the buyer arranged shipping or picked up the item, we may not refund the amount of original shipping or pickup cost.
The seller is required to reimburse eBay for the amount of the refund.
When an item is returned to the seller If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label.
The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the return shipping label cost is placed on the seller's invoice.
You can find further details about reimbursements in our.
Tracking is required to confirm the item has been returned to the seller.
If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation.
Learn more about When an item isn't returned to the seller In some instances, we may not require that an item be returned to the seller.
When given a partial refund, the buyer isn't asked to return the item to the seller.
We may require the seller to reimburse eBay for the ebay money back guarantee case refund.
Counterfeit items If a buyer reports that an item is counterfeit, and there are strong indicators that the your money guarantee is counterfeit, we may not require the buyer to return the item to the seller.
The buyer agrees to cooperate with us to ensure proper disposal of the item.
In such instances, we refund the buyer for the full cost of the item and original ebay money back guarantee case, and the seller reimburses us for the refund.
The buyer may not sell the item on eBay or elsewhere.
If the seller does not respond with a solution, the buyer can ask eBay to step in and help.
The seller will be required to reimburse us for such refunds.
Exchanges are based on value of the original purchased item, with current and equal value.
A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual or latest estimated delivery date, or, if the seller's return window is longer, within the return window.
Timelines for replacement and exchanges: When the buyer requests a replacement or an exchange the seller has 3 business days to respond to the buyer.
If no response is received after 3 business days the buyer can ask eBay to step in and help.
If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking.
Latest estimated delivery date When we have no information about the actual delivery date, we use the latest ebay money back guarantee case delivery date.
When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Extended timelines for eBay Money Back Guarantee coverage In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee.
This extra time allows us to take into consideration the buyer's location, the shipping service used, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud.
In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an.
Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation.
We refund buyers to their original payment method or their PayPal account.
If a buyer doesn't have a Ebay money back guarantee case account, we ask the buyer to create one with their eBay registered email address to claim their refund.
In the unlikely event that we're unable to send refunds to the original payment method or the buyer's PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay.
Seller funds After a buyer reports that they didn't receive an item or requests a return, or asks eBay to step in and help, a seller's funds may be set aside by PayPal, as outlined in the.
Reimbursements If a transaction dispute arises between a buyer and seller and eBay resolves such dispute in favor of the buyer, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if credit card money back offers funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer.
For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account.
The seller can opt-out of PayPal reimbursement by contacting PayPal.
If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer.
The seller will remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means.
You can find further details about reimbursements in our.
Seller fees If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee.
Insertion fees and other eBay fees aren't refunded.
Buyers can't use more than one resolution method ebay money back guarantee case get a refund.
After selecting a resolution process eBay Money Back Guarantee, PayPal Purchase Protection, money back betting requesting a chargeback from their payment provider a buyer is required to use only that process to resolve the transaction issue.
If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through eBay for the same transaction are immediately closed.
In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee.

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Royal Mail 2D barcodes could soon expose eBay to more Money Back Guarantee cases By Chris Dawson June 26, 2017 - 7:20 am A Tamebay reader has some interesting background information regarding eBay.


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How to get Full Refund - Ebay Money Back Guarantee vs Paypal Buyer Protection Review

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We always encourage our members to communicate with each other when there's a problem with a transaction. If you've already attempted to contact the member but were unable to resolve the problem, you can open a case.


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Here’s how to get your money back. Go to My eBay. If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your purchase history, and select return or item not received within 30 days of delivery.


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