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melissadd. Everyone is talking rubbish, you take the pre order slip in at any time โ€ฆ Everyone is talking rubbish, you take the pre order slip in at any time and they will refund the money onto a gift card, I guess you could ask for cash if you have a recipt showing you paid cash, but cant see them giving back cash to be honest.


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Do I get my money back from a cancelled Gamestop Preorder? : PS4
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Please find details regarding the return and refund policies for GameStop below.
We encourage you to leave a comment regarding your experience requesting a return or refund from GameStop so others can benefit from what you learned.
If you find yourself in need of returning merchandise purchased at GameStop, make sure you have your receipt as it is required for all returns and exchanges.
A pre-owned item can be returned for your money 14 days money back guarantee within 7 days or an exchange of the same item within 30 days.
If a new item doesn't meet your satisfaction, it can be returned in the original packaging including any manuals, cables or accessories in working, sellable condition.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
If you need to return or exchange a product bought through gamestop.
Some items can be returned to the store but must include the original packing list and are subject to manager approval.
Played it once, put it back in its case.
I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value.
So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it?
Lesson learned don't buy new games from gamestop.
If I take it off, will that effect my warranty on it?
GameStop bought premium edition.
They don't wanna refund or let me trade for different game.
It's absurd to not accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, glad I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now!
Turns Out I Got The Wrong One.
Im Not A Rich Person But We Do Well I We Used To Spend Alot Of Money There Christmas Time I Buy At Least 15 Games Times 60.
Moving Forward I Guess Will Find An Alternative Route.
They don't care about their customers, all they care about is ripping off people.
Why does it take 25 days to get back my money even though I returned it immediately the next day?
I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.
I understand this stuff happens i would like to exchange it but I dont think they will.
I return these products and only got a refund for my ps3 not for the vita!
This was on Feb 25 and I'm still waiting!
Someone contact me about this as I can't seem to talk to a real person!!
Flip it over and read it.
That's quite literally all it takes.
Took them back the next day with the receipt and was told I couldn't return them for a refund.
So is this the new scam passing old games off like they were new.
Here is the bulk of what I am reading: "I didn't bring my receipt and I expected full refund" "I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory and their unsold units sometimes can be compensated by the software company.
How dare they" "I bought a warranty, WITHOUT READING THE TERMS.
I thought it was a blank check to exchange my system no matter what happens no matter many times a doi.
They only gave me a 18 dollar discount.
If you purchased oneand literally just OPEN the boxwithout playing anythingpossibly unpacking it.
They make it seem as if you have a 30 day return periodand this is stated when purchase.
They should be MORE clear about the fact that the item must not be opened or touched in any way for this to be liable.
I bought a 2DS for my niece as a gift, and she opened it thinking it was different than her 3DS XL.
Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it.
Gamestop will only offer me store credit at 50% value.
A brand new system, purchased 3 days, not even fully opened.
I understand you lose valuebut I know the refurbished ones are 130 on the website.
It does not feel as if customer service is important to them at all.
They should have received it5 days ago and have not heard anything back email or junk email wise.
Wondering how my games are being processed and exchanged.
They now just ignore and its months later.
Which i asked for a return withing the FIRST 10 DAYS of the purchase.
He did open it and did like it so he kept his receipt and packaging packaging all in new condition still was told he could only get a refund of 50%.
He was not told that when he purchest and no where dose it say that on there receipt.
As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies.
I'm going to try and return it and see if I'm told the same.
On December 29th 2018 I downloaded the 6.
I source this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty.
I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months.
Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void.
This information is not told to you nor printed on the receipt.
Or even posted in the store for that matter.
I refuted those charges because I thought someone had hacked my card number.
That same day I received an email cancelling the insurance I had purchased.
I also received an email indicating my package was being shipped.
I received shipping information and everything.
On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back.
When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone.
This person told me that there had been an error and that he would get the package to me delivered.
He assured me that everything was good to go.
This representative tells me that I still need to pay the balance since my card had been cancelled by my bank.
I told him the whole long story so he put in a request for a full refund since this was a computer error on their part.
A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy.
I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager.
This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund.
This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas.
I was not happy with her answer and she actually hung up on me.
It is January 11, more than a month since I made that order.
It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call.
I don't know what to do at this point.
Got it home and it was disgusting.
Dirt and oils in all crevices of all devices and around buttons.
Sticks on the nun chucks were chipped all around the edges.
Unfortunately because of holidays and 7 day return policy, I'm going to have to go try and exchange for something halfway decent.
Have never purchased from Gamestop before, and would not again.
So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase.
The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store.
Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered?
On my own shipping payment.
I'm so confused how a business could be run so bad at the online level.
Of course, no email reply yet asking for assistance.
You open it a bit and boom not refundable.
They expect for us to return it the same exact condition and if they see a scratch they say not refundable.
That's what happened to me at Gamestop.
I repeat do not order off the website.
I paid extra for Two day shipping, this was a week ago.
I still do not have my order.
Called cooperate to check on the status monday, the guy was like seems ups lost the order.
Sir i cant, ok cool send me a new order.
Call to check on it and see when it will be here.
No one knows anything about anything.
Person on the phone in india says well there is a 3-5 day wait to reprocess orders.
This has turned into a annoying little first world problem, I just want my money back or my order to freaking get here.
Ill buy from Best buy from now on.
Is there any exchange I could do with a receipt?
Most places do not except this if there is no warranty.
It is truly a RIP OFF and it's not right at all.
I will no longer purchase ANYTHING from this store and I hope everyone else doesn't either smh People don't waste your hard earned money in these stores, they clearly don't give a damn about us the customer.
I'll be taking my business to Amazon from now on, Gamestop is nothing more than a RIP OFF.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be "sealed" to get your refund that it doesnt matter.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
The NYS rep for Gamestop's name is Jim and jm going to have my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I bought a Nintendo switch for grandson for Christmas.
Parents said he can't have do to grades.
Never opened never used in wrapping paper.
Have receipt bought insurance fot it 9 days ago.
You don't want to give me my money back.
What's wrong with this picture.
If you buy a defective product, then they should give you a full refund or they are scamming you!
I am surprised no one has taken such an issue to court.
You are the customer, and you might not need the product by the time they offer you an exchange.
Go for Best Buy, Walmart, Amazon, but never buy from GameStop!
Last night I showed up to pick up my game.
At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available.
I'm a patient man.
I waited an acceptable amount of time before who I believed was a manager began to help me.
After some investigations, my preorder was under the wrong cell number.
I purchased the insurance and made my way out the door.
At home, my 9 year old put in the game and waits for the usual download procedure.
The console does not read the disk.
Again, nothing pops up to let me know the game is being read.
I go to the xbox queue.
I do a hard reset on my system.
Put the game in and again does not read.
I return to store the next morning.
Exchange the game Bendy and the ink machine with no problems.
Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote, "The odds of getting another bad disk are slim.
At home, I arrive at the same problem.
The disk is not being read.
I put in 3 other games that i own and all 3 are read and started within 5 seconds.
My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right.
I understand the scams people run and the company has to protect its assets.
But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.
I just want my son to have the opportunity to read article Bendy when hes been saving his https://deposit-promocode-casinos.website/back/sportsbet-money-back-offers.html for weeks.
I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from.
I loved Gamestop for many Years and have never bought videogames from anywhere else tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman.
Please restore my faith or give me a proper explanation.
The store address is the GameStop in Suburban Plaza in newark Delaware.
If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund prior to new policyor any number of other "scams" which they are trying to perpetrate.
It is because of these people that GameStop is required to have this policy.
They abuse the system and con the employees.
There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done.
Blame all the scammers for causing this.
The first one was a wired one and I bought the warranty on it.
After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better.
He rings me up and asks me if I want the warranty that Is another 20 dollars.
And yet again, I open it up and this time it doesnt even turn on.
I just want my money back and so I can purchase a product elsewhere.
Used it one time after charging then went to charge it again and it wouldn't charge.
Went to take it back so I can just get an exchange.
I was told they will not do it.
I was offered to buy another one though at sale price.
Will not be spending anymore of my money there.
I bought a refurbished Xbox one approximately 3 months ago and now it wont work at all and they will not do anything about this.
I think GameStop is a crock and should be boycotted by all.
I should have just coughed up the extra cash and bought the console brand new.
I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on.
My warranty is suppose to last till July of 2019.
You think i can get a refund?
I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new.
It is very much appreciated if someone can either help my issue or know if i can get a refund.
If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange.
I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket.
Yeah it sucks but ultimately it's your own fault.
What can i do to exchange for another game?
I purchased a "new" XBOX 1 title.
They put a cute lil sticker over the opening of the case.
After purchasing the game on a Friday afternoon.
I realized I didn't like the game.
I was told they would only give me 17.
For the return policy.
I did find where it said.
GameStop reserves the right to refuse return on any opened or defective products.
I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
I will be buying games from other sources from now on.
He had bought a Xbox card but instead of buying a gift card he bought a three month subscription.
The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street.
The key holder would do nothing stating the company had strict policies about card of this sort.
I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card.
This is sad and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing.
I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake.
All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder!
He worked there night shift on September 28 2018.
Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off!
You never bothered to look anything up!!
You guys should really be more careful with your technology.
No crap GameStop isn't going to refund a purchase when it was ruined because of you guys.
Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot.
Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here.
I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something.
I was young and on a tight budget Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.
On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot.
I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit.
I was not gamma settle for Tht so I said ok.
Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked.
We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy.
GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon.
I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted.
I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us.
He argued with my husband for about an hour about exchanging the game before he agreed to do it.
Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
This is such a continue reading />We are new to gaming.
My daughter is 9 years old and just got her first game system.
The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again.
Kudos, GameStop, you lost a new customer.
So in order read more save some money he went there.
A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back.
No point in having a game that is never going to be played after all.
He went in today and the guy told him that he could not return the game.
There is nothing wrong with the game, it is still in its packaging and everything!
But he still couldn't return it.?
He bought it September 1st, and you have 30 days to return the product.
Today is September 6th.
Clearly in the refund policy it says that he was allowed to return the game!
GameStop has lost two loyal customers today.
Basically it's the same game just better graphics.
Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case.
It was not scratch at all.
They refused to let him exchange it we didn't want money back just different game we had the receipt with it also.
So I don't understand what the issue was so now he's out 30 dollars on a game he already has.
If it was not scratch I had recipt why could they not just let him exchange it.
I bought a used copy of "Halo Reach" but nothing would load.
I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign.
It always loads to 50% then restarts, 60% then restarts, 70% it glitches out all over the place like the loading bar will go back and forth a million times a minute the it says "Player cannot load game content" here it says the loading progress.
Don't buy from GameStop.
Their return policy is garbage and left to managers or employees discretion.
They also employ some of the shadiest sales techniques I've ever seen.
They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything.
Also I paid for pro membership and now they have pro+ and my pro status means nothing anymore.
Save yourself a headache do you business else where.
It will be in their system.
But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.
The game i bought was "Detective Pikachu".
I really liked it.
As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store.
We have had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
We've had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
Google and youtube always help.
The policy states right there on the back of the receipt and is usually even verbally stated.
If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy.
It comes with a 7 days from original purchase whether you like it or not policy.
If you buy a new game and then open it.
It isn't new you dolts, and thus can not be returned as such.
I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset.
Read what you just said.
All I am saying is quite being a bunch of internet trolls and learn some respect.
Not only was I charged, I didn't get take have my items because there computer didn't produce transaction.
I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it.
No wonder why they are going out of business.
I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement.
I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store.
Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days.
It doesn't mention a limit on exchanges of what can be exchanged.
I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange.
I don't understand how the policy can be used so loosely.
I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective.
I shouldn't have to travel to different stores to get an exchange on a defective product.
The return policy for GameStop is horrible they should atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back.
The clerk only offered me the buy back price which is less than half of what I just paid.
GameStop is the official used car salesman of video games.
It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game.
Gamestop is nothing but a lying crooked thief.
Can I still return it for the correct disc without a warranty?
I bout a new game 5 days ago and it was far from what I was expecting.
I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago.
I don't have the receipt.
Can I return it.
I hate the game.
Can I exchange it for a different Switch game that is originally the same price?
Even though I had used a coupon?
I bought a brand new PS4 game, it didn't work because something was wrong with it.
I brought it back in the time frame it was suppose to be in along with the correct receipt.
Buy from Amazon NOT Gamestop they will rip you off in every way possible.
Cause apparently a 29.
I will Never buy or shop from GameStop again!!
Ripoff prices and terrible return policy!
But their return policy is a joke!
All I can say is, when you make a purchase through hardtop, make sure the item is what you want.
Because if not, you could be out of a lot of money.
They're just another GREEDY, congomulate, that doesn't stand behind their products.
I bought a sd SanDisk card for my Sega handheld.
It came with an adaptor.
Unfortunately, these are picky with ad cards.
I asked the employee who seemed to know a great deal on these and said it would guarantee to work.
I asked him about the return policy and he told me as long as I have my receipt.
It did not work and not even a week later, I went to return it with my discover card 150 cash back bonus and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it.
Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to.
This is the last time I shop there for anything You guys are thieves.
Jeremiah is the manager, what a scam.
My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%.
I checked Best Buy, Frys, Amazon, they all have 100% returns.
Just saying, buy from the big boys, save the headache.
I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same.
Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.
How the hell was I suppose to know it was a PSVita game if I don't open the package.
They told to go to my local game stop to get a refund.
All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window.
Didn't your parents teach you better than that?
When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy.
And play a game console in the store before you buy a new one if you think you might not like it.
If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it.
With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like.
When it comes to games buy a used copy if you think you might need to return it bc you might not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used.
And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop.
He played once and didn't like it.
I told him to return it for a different game.
Same paged items and not damaged.
He was refused because they said it wasn't in it wrapper still.
Doesn't make sense to have a 30 day return policy with receipt yet don't take it back.
Anyone ha e guidance on this?
Your son was lying because we only accept items with a valid driver's license.
A local gamestore in my area at least for used items lets you return things in exchange for a gift card to their store alone with as much money on it as the item you returned.
My friend got me a game for my birthday from GameStop, but when I returned it, the same thing happened.
The vast majority of posts on this page have little to do with what one experienced while returning an item to GameStop.
You do realize that this website is not affiliated with GameStop, don't you?
Musings about whether or not GameStop will accept your return are guarantee your money back helpful to the users of this site.
You are contributing nothing new.
Please report the details of your return experience at GameStop.
Your notion that someone should have called you before purchasing the system from your son is embarrassingly naive, however.
With shallow genetic soil like that, it is no surprise your son was taken so easily.
The majority of people on here are griping about policies clearly stated on their receipts, all because they expect special treatment.
Get over yourselves and take your heads out of your cracks first and you might realize that YOU'RE NOT ENTITLED TO EXCEPTIONS TO THEIR POLICIES!
I start it up and go to put an adaptable xbox360 game in, and guess what, the slot where the disk goes in was covered slightly by the casing of the xbox one I flip it over to see that it's broken.
I hope they'll replace it, otherwise they're loosing money.
Also it would not save any information on my game.
I wanted to know if I could get a full refund on my console and all my games.
I kept the receipt and still have it.
And I have all the cords.
I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected.
Now I am not even sure I can return it without the Read article />I explained him the situation and he start whit the dam excuses like you pass the 7 days of the return period!
I just laugh at his face and say thats the best you can casino games real money out whit?
Never got my order confirmation a day later I get a message saying my order was cancelled great.
I decide to use it to buy a game and the moneys all gone.
Went on there line for the longest and see maannnnnnnny similar situations.
With it, i brought a 1 year warranty just in case something happened, and I want to send it back.
Can I get the money that i paid for it back?
I covered by ebay money back guarantee been on hold for over an hour, no-one will speak to me or give me back my money.
Don't be like me and think the warranty sticker that is put inside the case is equivalent e t to a receipt.
I replied, "yes that's me".
The GameStop employee follows up by asking for my receipt which I no longer had.
Gamestop could see everything about my transaction since I didn't have actual receipt just the sticker I can now only get store credit.
I don't want store credit I want we this one game.
The game I downloaded at a cheaper price.
Sure do wish GameStop had some more sense and allowed the warranty sticker sticker to work as receipt and give me my refund back.
That's not on Gamestop.
They can't accept returns on games MONTHS after their bought date because for all they know you lost disc 2 and you broke RE5.
If it is within return policy deadlines then it is reasonable to believe the customer received the item in defective condition.
I ordered a battlefield 1 xbox one s 1tb bundle but received a minecraft xbox 500gb.
Waited a week nothing wjat can i do?
It began turning itself off automatically, contacted xboxtried everything to find out its a defect.
Looking it up it looks like it will cost half the price of a new Xbox to send mine into Microsoft to fix.
Gamestop will not take it back or exchange it with reciept because it been longer than 30 days.
I received it from Gamestop.
Com When I opened it, the vertical stand and the gears of war 4 ultimate edition game code, and xbox one s instructions were all missing.
Gamestop rep told me they never give out cards with codes on it lmao okay and they come pre installed.
Xbox doesn't pre install games.
They told me to return it or call xbox.
I won't be buying anymore.
Seriously train your employees.
I had to show an employee what get money back from gamestop pre order power adapter to a nintendo 64 looked like when I was doing a trade in.
Save your money avoid gamestop.
I still have all the products that came with the phone,including the front and back screen protector.
I was wondering if I was able to turn in the phone with the receipts in exchange for money or store credit.
Is there a way I could return this if I already opened it or receive a gift card?
It's been about 15 days since he's received it.
Can he still receive a refund?
I bought three used games from Game Stop months ago.
Today played Max Payne and it says insert disc 2.
So I put in Resident Evil 5.
Game disc will not play.
From reading comments I know there is no need to contact them.
Will never be back.
Prior to purchasing it I asked the clerk if I could return the unopened game with the receipt to our local EB Games in Cranbrook abc Canada.
She checked with her manager who said that would not be a problem.
I returned to Cranbrook British Columbia Canada to find that my son had already purchased the game while in Kelowna BC and opened and played it.
Today I went into EB Games 7 days from purchase date unopened with receipt and they refused to accept the game for a refund BUT said they would take it for a store credit.
Will GS replace just the remote?
Then it hits me, the game loses replay value.
There is no point of even playing it anymore and it isn't fun.
Co-Op isn't even fun.
A game like Dark Souls?
That has REPLAY VALUE!
He accidently ruined the code and I dont know if it is refundable or fixable.
If someone please tell me above money back guarantee for services safe there is a solution to this I would be happy.
So it could be a while before I move on to one of the other games I bought.
Turns out 2 out of the three games I bought were empty and had no game and it's over a month later.
So what should I do?
I didn't like the game so I went to exchange it and they charged me full price for the exchanged game.
I was told by the cashier that coupons don't get forwarded on exchanges!
Every store allows coupons to get forwarded to the exchange.
Are you joking it's still brand new you pricks.
I'll be taking my business elswear.
I have the reciept, can i turn it in for a different one?
You cannot return iphone 6 case with card slot on back for a refund.
Once you buy a new game, and open it, you're stuck with it unless you would like to TRADE IT IN FOR HALF PRICE BCUZ WE TAKE TRADEZ TO MAKE YOUR LIFE MORE CONVENIENT.
Would I be able to get another???
I want to return it but the box it came in is broken, can i still return it?
I want to trade it and they dont have the one i want where i bought it.
The game was scratched, I put it in my Ps4 and it said cannot read disc.
So can I return it?
Or is the receipt useless?
I was wondering if I can still do that?
Also when I turned it on and I was shuffling through the home screen icons it was so and kinda froze for a couple seconds.
Can I exchange it for another one??
It is the same at Best Buy GeekSquad, when you need a replacement and they can't fix the item you get a giftcard.
Otherwise the warranty covers only one replacement.
Hope that makes sense.
As they were closing i didnt check and they gave me res6 instead of the hd origin collection 0 and 1 now i am at my country with that lousy game is there anythibg i can do?
Like one day I was playing the game and I had to go to a interview so I turned the game off because I was still playing and I came back to play and didn't come on period like no sounds nor lights so I was wondering if I could exchange it and send mines off or just get another one?
So I don't really like the game can I go back and return it or at least switch it out with a different game.
You will be getting ripped off too price.
Please buy games and systems from other stores such as Wal-Mart w.
And needed money so before I sold it I left my words with them and I made a huge deal I got 4 people who won't be buying from gamestop anymore due to me there and then seeing what happen when I tryed to return.
Game stop is a rip off company they don't care about there customers or they would follow thur.
So if I were to do this at Wal-Mart I would receive my full price back.
And a happy face.
DO NOT GO TO GAME STOP.
I WARN YOU NOW.
I sent it back to the warehouse two weeks ago and still haven't received a refund.
I tried calling and it said someone would answer my call in thirty minutes.
I waited forty five minutes on the phone and no one ever ansered.
I understand policy is policy bit I really don't want to be stuck with a product I can't use over this technicality is there any exceptions to the rules.
Its on the app that I never picked it up and in the stores system so why is it still so hard?
By law if you don't like an item you can return it for a full refund.
Now I can't get my money back and lost all those game played hours.
I purchased a Xbox One 2 days ago from Gamestop and they wont let me return it for the full price.
You will be better off buying Costco, Toys r us, or anywhere else that has a grown up return policy.
I'm going tomorrow to return it.
I opened the Xbox up and the same goes to the game, will I able to get a refund??
If it is refurbished, that comes from the warehouse and is assumed to work.
You could just as easily ask for them to test the system before purchasing.
Walmart has this same policy for their electronics, "In original packaging".
Your complaints would then need to move to EA.
Anyone could lift a game from Walmart and try to return it at a Gamestop.
Receipts are proof of purchase.
You could easily get a defective system like that from any other store.
Some disk's don't have the game on them.
If you buy a PC game from a store, you get a one time redemption code.
Once the code is used, it's gone.
So you aren't even buying the disks, but the code.
You should do some research on PC games first.
Though, shame on them for not just selling you a Origins Card.
I mean geez, all the associates have to do is plug stuff in to check it out.
I bought 3, yes three dead ps3 systems in a row, and also a dead xbox 360.
I am holding my breath for the 3ds xl I ordered online.
I'll almost bet it's going check this out be scratched, chipped and just nasty when I get it.
As I am typing this, I am realizing I am the idiot here.
Its basically stealing atctgis point.
Boycott GameStop and hopefully they will go out of business!
My son was devastated!
GameStop should be ashamed!!
I go to hook it up tonight and turned it on it goes straight to a screen saying update it also says your console my restart during the update which it turns off during the update but does not turn back on.
I purchased Assassins Creed Syndicate on PC for my son for Christmas.
He opened the and placed it into his computer but it doesn't play the entire game.
It stops mid game and shuts off.
GameStop won't accept a return since its been opened!
The game is defective!
I'll never shop with this company again!
If I return a game i haven't played and is still in wrapping ,then will i get all my money back?
Will Gamestop employees tell me at the store?
What do I have to do?
Will the gamestop employee be able to tell me???
They refused to give me a refund.
When I got home I noticed there were scratches on the disk.
I called Gamestop to tell them about my issue.
When I placed the disk in my Xbox and it said the disk was unreadable.
The person I called from game stop said I can go to any Game stop to return the disk.
THEY WOULDN'T GIVE ME MY MONEY BACK.
The games was brand new.
Turns out that his game isn't made for me.
I want to return it, but the amigo background is ripped, and the game has a 2% game file on it.
I want to know if I can return it for another game.
If you forget the receipt and you used your reward card to earn points you can show them that and they can see the date you bought the item and give you full exchange back as long as the 10 days aren't up yet.
So remember it's their job to go by the rules.
They are not responsible if your forget your receipt or card.
They are gonna give you a price for in store credit and cash, if you don't like the price you have the option to tell them no I'll just keep the game.
Also I would like to say you don't even need to bring your reward card to the store just give them your number or name and I.
I hope this helped.
I hadn't casino games real money left the mall yet so i went back to gamestop and i went up to the guy who sold it to me and he said i couldnt return it.
And when i asked him he said so much bs about the dlc he said stuff thats not even in the game yet and all the dlc hasnt been announced yet.
If I don't at least get to trade it in or at least get a refund I will be upset.
They should keep the policy from what they say when you buy it.
Knowing most of them have a code.
That is a typical policy in any store on new electronics.
At least game stop is willing to give you a partial credit.
If you aren't sure about a game, maybe you should rent it before buying it.
And those of you with discs that freeze, you can easily go into game stop and have them give you another copy.
Of you want to play it safe, buy used games.
You get 7 days to play it and return it if you don't like it for a full refund store credit I believe or a cash refund if you're a pro member, which also saves you 10 percent on used games.
So even if the game is defected, you won't even take it?
Horrible store, I will be taking my business elsewhere.
I bought it the day before new!
They would've earned even more of my business if they didn't rip me off so bad.
Now I'll make it my personal mission to make sure that I can tell as many people as possible how much GameStop sucks.
I played it on my Xbox one and honestly did not like it.
It was used for 20 minutes and I bought it two hours earlier.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
What's up with that crap.
They shouldn't have a computerized policy printed on recipt then a total different policy when asked.
Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it.
So they open click the following article new one and put the games from the returned one in the so called new console and cut the box so you cant return it.
What if it was the your money back guarantee making it freeze?
Com I am still on the phone trying to get a refund for a game that I can not download or install.
They said their Policy is NO REFUNDS.
The game needs other games installed first and they did not tell me this.
After reviewing the web page several times I find in small print that a Base game or something is neede first.
What a Rip Off.
I called and after an hour demanded the Supervisor and was told he was not available.
But then came back and said some woman said it was O.
I am still on the phone trying to understand the Hindu Language and get a refund.
I bet I get charged something without my consent.
Was just told that my money will be refunded in 48 hours.
Funny, it took a Micro Second to take it from me.
WHAT A RIP OFF GAME STOP IS.
We will NEVER use them again!!!!!!!!!!!!!!!!!!!
I barely used it about 10 minutes how to get refund?
You have 30 days to do this as long as you have your receipt.
You know, the part you can't skip when you're watching a DVD?
Would YOU buy a NEW opened game that someone else has already played?
I know I wouldn't.
That's why Gamestop pushes preowned games to people.
You get the 7 day like it guarantee and as long as you have your receipt, you can get full cash back.
Try buying a BRAND NEW game at Walmart or Target, open it, and try to return it.
I always go to my Gamestop here in my hometown and they've done nothing but the best.
Game Stop is a ripoff.
I bought the new madden 15 and when I came home to play it, it kept freezing.
It says I cant return any open products?
How was I supposed to know it would freeze?
PLEASE make sure your freaking games work before you take our money.
When I contacted them, they were unwilling to help me and basically told me, "Oh, well.
Power to the players indeed.
Way to run a.
I sent out an email to them, and even attached a screenshot showing what happened.
In return I received a response with no empathy to their customer, and went.
I was assured that everyone who preorders gets the extras.
I returned the game and went home to try to get a replacement.
Everyone is sold out and the game is going for three times its.
Two days later, another charge was made to my debit card, and this time the GAMESTOP fraud department contacted me regarding the charge.
Low and behold, the second charge went through.
Now I had to file a claim with my bank to get the money refunded.
How stupid must you be to not be able to stop the 2nd fraudulent.
Now, for the online store, the last few times I've ordered.
So I say F-gamestop, their customer service has gone.
I even got a man to give me full refund on a game after I had it for like 3 weeks he.
The service I recieved was lackluster.
The first employee returned after several minutes and stated rudely that.
The mouse could not be found by second employee.
This one had the same problem so I checked it in.
I had to contact the manufacturer for help.
Isn't that your job.
I haven't had this new game for 5 days and I was told that I'm not going to get my money back or a working replacement.
I don't think so.
If I buy a new game and I'm not happy.
I spent da money on the warrenty that covers damage on the game but if if the.

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Can I get my preorder money back from Gamestop if I cancel? | NeoGAF
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get money back from gamestop pre order

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You put down $5(+) towards the cost of the game, and GameStop holds the game for you up to 48 hours after release for you to finish paying off and/or pick up. If you decide against buying the game, you get your deposit back in full of either cash,...


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10 DUMBEST Pre-Order Bonuses VIDEO GAMES Tried To Give You

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This includes posts unrelated to PS4 as well as buying, selling, trading, begging, etc.
To see what we consider spam, Rules 1-3 apply to comments, all rules apply to posts.
For complete and detailed get money back from gamestop pre order descriptions.
I was wondering, do you get your money back if you cancel a Gamestop Preorder?
My reasons are that I've never cancel any of my preorders that I have made with Gamestop in the past; I've usually made the payments in time for said game.
visit web page I was wondering if this was possible as I did some research on it through Gamestop's Policies and it said nothing about preorders and getting your money back from cancelled preorders if I can remember Edit: I'm talking about my preorder of Final Fantasy Type-0 HD, which comes out tomorrow, and I paid it by cash.
If the sale is final and they give you the game, then return it.
You are allowed to return unopened games within a certain time frame and get get money back from gamestop pre order money back.
They gave me a hard time, but eventually did it.
If you put money towards the game from your bank or cash,you get that back no problem.
You cancel the pre-order you, you get casino games real money money back.
Then you both pretend that transaction never occurred and go about your business.
As if you had never actually casino games real money anything at all.
If you traded in games you get store credit or the games you traded back.
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Please find details regarding the return and refund policies for GameStop below.
We encourage you to leave a comment regarding your experience requesting a return or refund from GameStop so others can benefit from what you learned.
If you find yourself in need of returning merchandise purchased at GameStop, make sure you have your receipt as it is required for all returns and exchanges.
A pre-owned item can be returned for your money back within 7 days or an exchange of the same item within 30 days.
If a new item doesn't meet your satisfaction, it can be returned in the original packaging including any manuals, cables or accessories in working, sellable condition.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
If you need to return or exchange a product bought through gamestop.
Some items can be returned to the store but must include the original packing list and are subject to manager approval.
Played it once, put it back in its case.
I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value.
So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it?
Lesson learned don't buy new games from gamestop.
If I take it off, will that effect my warranty on it?
GameStop bought premium edition.
They don't wanna refund or let me trade for different game.
It's absurd to not accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, glad I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now!
Turns Out I Got The Wrong One.
Im Not A Rich Person But We Do Well I We Used To Spend Alot Of Money There Christmas Time I Buy At Least 15 Games Times 60.
Moving Forward I Guess Will Find An Alternative Route.
They don't care about their customers, all they care about is ripping off people.
Why does it take 25 days to get back my money even though I returned it immediately the next day?
I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.
I understand this stuff happens i would like to exchange it but I dont think they will.
I return these products and only got a refund for my ps3 not for the vita!
This was on Feb 25 and I'm still waiting!
Someone contact me about this as I can't seem to talk to a real person!!
Flip it over and read it.
That's quite literally all it takes.
Took them back the next day with the receipt and was told I couldn't return them for a refund.
So is this the new scam passing old games off like they were new.
Here is the bulk of what I am reading: "I didn't bring my receipt and I expected full refund" "I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory and their unsold units sometimes can be compensated by the software company.
How dare they" "I bought a warranty, WITHOUT READING THE TERMS.
I thought it was a blank check to exchange my system no matter what happens no matter many times a doi.
They only gave me a 18 dollar discount.
If you purchased oneand literally just OPEN the boxwithout playing anythingpossibly unpacking it.
They make it seem as if you have a 30 day return periodand this is stated when purchase.
They should be MORE clear about the fact that the item must not be opened or touched in any way for this to be liable.
I bought a 2DS for my niece as a gift, and she opened it thinking it was different than her 3DS XL.
Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it.
Gamestop will only offer me store credit at 50% value.
A brand new system, purchased 3 days, not even fully opened.
I understand you lose valuebut I know the refurbished ones are 130 on the website.
It does not feel as if customer service is important to them at all.
They should have received it5 days ago and have not heard anything back email or junk email wise.
Wondering how my games are being processed and exchanged.
They now just ignore and its months later.
Which i asked for a return withing the FIRST 10 DAYS of the purchase.
He did open it and did like it so he kept his receipt and packaging packaging all in new condition still was told he could only get a refund of 50%.
He was not told that when he purchest and no where dose it say that on there receipt.
As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies.
I'm going to try and return it and see if I'm told the same.
On December 29th 2018 I downloaded the 6.
I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty.
I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months.
Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void.
This information is not told to you nor printed on the receipt.
Or even posted in the store for that matter.
I refuted those charges because I thought someone had hacked my card number.
That same day I received an email cancelling the insurance I had purchased.
I also received an email indicating my package was being shipped.
I received shipping information and everything.
On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back.
When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone.
This person told me that there had been an error and that he would get the package to me delivered.
He assured me that everything was good to go.
This representative tells me that I still need to pay the balance since my card had been cancelled by my bank.
I told him the whole long story so he put in a request for a full refund since this was a computer error on their part.
A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy.
I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager.
This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund.
This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas.
I was not happy with her answer and she actually hung up on me.
It is January 11, more than a month since I made that order.
It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call.
I don't know what to do at this point.
Got it home and it was disgusting.
Dirt and oils in all crevices of all devices and around buttons.
Sticks on the nun chucks were chipped all around the edges.
Unfortunately because of holidays and 7 day return policy, I'm going to have to go try and exchange for something halfway decent.
Have never purchased from Gamestop before, and would not again.
So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase.
The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store.
Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered?
On my own shipping payment.
I'm so confused how a business could be run so bad at the online level.
Of course, no email reply yet asking for assistance.
You open it a bit and boom not refundable.
They expect for us to return it the same exact condition and if they see a scratch they say not refundable.
That's what happened to me at Gamestop.
I repeat do not order off the website.
I paid extra for Two day shipping, this was a week ago.
I still do not have my order.
Called cooperate to check on the status monday, the guy was like seems ups lost the order.
Sir i cant, ok cool send me a new order.
Call to check on it and see when it will be here.
No one knows anything about anything.
Person on the phone in india says well there is a 3-5 day wait to reprocess orders.
This has turned into a annoying little first world problem, I just want my money back or my order to freaking get here.
Ill buy from Best buy from now on.
Is there any exchange I could do with a receipt?
Most places do not except this if there is no warranty.
It is truly a RIP OFF and it's not right at all.
I will no longer purchase ANYTHING from this store and I hope everyone else doesn't either smh People don't waste your hard earned money in these stores, they clearly don't give a damn about us the customer.
I'll be taking my business to Amazon from now on, Gamestop is nothing more than a RIP OFF.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be "sealed" to get your refund that it doesnt matter.
GAMESTOP HOLDS THE Https://deposit-promocode-casinos.website/back/chase-100-bonus-cash-back.html TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
The NYS rep for Gamestop's name is Jim and jm going to have my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I bought a Nintendo switch for grandson for Christmas.
Parents said he can't have do to grades.
Never opened never used in wrapping paper.
Have receipt bought insurance click the following article it 9 days ago.
You don't want to give me my money back.
What's wrong with this picture.
If you buy a defective product, then they should give you a full refund or they are scamming you!
I am surprised no one has taken such an issue to court.
You are the customer, and you might not need the product by the time they offer you an exchange.
Go for Best Buy, Walmart, Amazon, but never buy from GameStop!
Last night I showed up to pick up my game.
At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available.
I'm a patient man.
I waited an acceptable amount of time before who I believed was a manager began to help me.
After some investigations, my preorder was under the wrong cell number.
I purchased the insurance and made my way out the door.
At home, my 9 year old put in the game and waits for the usual download procedure.
The console does not read the disk.
Again, nothing pops up to let me know the game is being read.
I go to the xbox queue.
I do a hard reset on my system.
Put the game in and again does not read.
I return to store the next morning.
Exchange the game Bendy and the ink machine with no problems.
Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote, "The odds of getting another bad disk are slim.
At home, I arrive at the same problem.
The disk is not being read.
I put in 3 other games that i own and all 3 are read and started within 5 seconds.
My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right.
I understand the scams people run and the company has to protect its assets.
But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.
I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks.
I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from.
I loved Gamestop for many Years and have get money back from gamestop pre order bought videogames from anywhere else tried Walmart once but they literally sent me home with not one, money guarantee your back 3 diffrent empty cases for Marvels Spiderman.
Please restore my faith or give me a proper explanation.
The store address is the GameStop in Suburban Plaza in newark Delaware.
If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund prior to new policyor any number of other "scams" which they are trying to perpetrate.
It is because of these people that GameStop is required to have this policy.
They abuse the system and con the employees.
There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done.
Blame all the scammers for causing this.
The first one was a wired one and I bought the warranty on it.
After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better.
He rings me up and asks me if I want the warranty that Is another 20 dollars.
And yet again, I open it up and this time it doesnt even turn on.
I just want my money back and so I can purchase a product elsewhere.
Used it one time after charging then went to charge it again and it wouldn't charge.
Went to take it back so I can just get an exchange.
I was told they will not do it.
I was offered to buy another one though at sale price.
Will not be spending anymore of my money there.
I bought a refurbished Xbox one approximately 3 months ago and now it wont work at all and they will not do anything about this.
I think GameStop is a crock and should be boycotted by all.
I should have just coughed up the extra cash and bought the console brand new.
I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on.
My warranty is suppose to last till July of 2019.
You think i can get a refund?
I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new.
It is very much appreciated if someone can either help my issue or know if i can get a refund.
If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange.
I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket.
Yeah it sucks but ultimately it's your own fault.
What can i do to exchange for another game?
I purchased a "new" XBOX 1 title.
They put a cute lil sticker over the opening of the case.
After purchasing the game on a Friday afternoon.
I realized I didn't like the game.
I was told they would only give me 17.
For the return policy.
I did find where it said.
GameStop reserves the right to refuse return on any opened or defective products.
I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
I will be buying games from other sources from now on.
He had bought a Xbox card but instead of buying a gift card he bought a three month subscription.
The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street.
The key holder would do nothing stating the company had strict policies about card of this sort.
I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card.
This is get money back from gamestop pre order and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing.
I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake.
All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder!
He worked there night shift on September 28 2018.
Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off!
You never bothered to look anything up!!
You guys should really be more careful with your technology.
No crap GameStop isn't going to refund a purchase when it was ruined because of you guys.
Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot.
Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here.
I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something.
I was young and on a tight budget Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.
On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot.
I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit.
I was not gamma settle for Tht so I said ok.
Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked.
We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy.
GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon.
I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted.
I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us.
He argued with my husband for about an hour about exchanging the game before he agreed to do it.
Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
This is such a joke.
We are new to gaming.
My daughter is 9 years old and just got her first game system.
The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again.
Kudos, GameStop, you lost a new customer.
So in order to save some money he went there.
A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back.
No point in having a game that is never going to be played after all.
He went in today and the guy told him that he could not return the game.
There is nothing wrong with the game, it is still in its packaging and everything!
But he still couldn't return it.?
He bought it September 1st, and you have 30 days to return the product.
Today is September 6th.
Clearly in the refund policy it says that he was allowed to return the game!
GameStop has lost two loyal customers today.
Basically it's the same game just better graphics.
Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case.
It was not scratch at all.
They refused to let him exchange it we didn't want money back just different game we had the receipt with it also.
So I don't understand what the issue was so now he's out 30 dollars on a game he already has.
If it was not scratch I had recipt why could they not just let him exchange it.
I bought a used copy of "Halo Reach" but nothing would load.
I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign.
It always loads to 50% then restarts, 60% then restarts, 70% it glitches out all over the place like the loading bar will go back and forth a million times a minute the it says "Player cannot load game content" here it says the loading progress.
Don't buy from GameStop.
Their return policy is garbage and left to managers or employees discretion.
They also employ some of the shadiest sales techniques I've ever seen.
They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything.
Also I paid for pro membership and now they have pro+ and my pro status means nothing anymore.
Save yourself a headache do you business else where.
It will be in their system.
But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.
The game i bought was "Detective Pikachu".
I really liked it.
As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store.
We have had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of no money back />Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
We've had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
Google and youtube always help.
The policy states right there on the back of the receipt and is usually even verbally stated.
If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy.
It comes with a 7 days from original purchase whether you like it or not policy.
If you buy a new game and then open it.
It isn't new you dolts, and thus can not be returned as such.
I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset.
Read what you just said.
All I am saying is quite being a bunch of internet trolls and learn some respect.
Not only was I charged, I didn't get take have my items because there computer didn't produce transaction.
I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it.
No wonder why they are going out of business.
I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement.
I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store.
Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days.
It doesn't mention a limit on exchanges of what can be exchanged.
I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange.
I don't understand how the policy can be used so loosely.
I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective.
I shouldn't have to travel to different stores to get an exchange on a defective product.
The return policy for GameStop is horrible they should atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back.
The clerk only offered me the buy back price which is less than half of what I just paid.
GameStop is the official used car salesman of video games.
It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game.
Gamestop is nothing but a lying crooked thief.
Can I still return it for the correct disc without a warranty?
I bout back betting offers new game 5 days ago and it was far from what I was expecting.
I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago.
I don't have the receipt.
Can I return it.
I hate the game.
Can I exchange it for a different Switch game that is originally the same price?
Even though I had used a coupon?
I bought a brand new PS4 game, it didn't work because something was wrong with it.
I brought it back in the time frame it was suppose to be in along with the correct receipt.
Buy from Amazon NOT Gamestop they will rip you off in every way possible.
Cause apparently a 29.
I will Never buy or shop from GameStop again!!
Ripoff prices and terrible return policy!
But their return can get paypal back is a joke!
All I can say is, when you make a purchase through hardtop, make sure the item is what you want.
Because if not, you could be out of a lot of money.
They're just another GREEDY, congomulate, that doesn't stand behind their products.
I bought a sd SanDisk card for my Sega handheld.
It came with an adaptor.
Unfortunately, these are picky with ad cards.
I asked the employee who seemed to know a great deal on these and said it would guarantee to work.
I asked him about the return policy and he told me as long as I have my receipt.
It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it.
Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to.
This is the last time I shop there for anything You guys are thieves.
Jeremiah is the manager, what a scam.
My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%.
I checked Best Buy, Frys, Amazon, they all have 100% returns.
Just saying, buy from the big boys, save the headache.
I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same.
Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.
How the hell was I suppose to know it was a PSVita game if I don't open the package.
They told to go to my local game stop to get a refund.
All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window.
Didn't your parents teach you better than that?
When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy.
And play a game console in the store before you buy a new one if you think you might not like it.
If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it.
With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like.
When it comes to games buy a used copy if you think you might need to return it bc you might not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used.
And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop.
He played once and didn't read article it.
I told him to return it for a different game.
Same paged items and not damaged.
He was refused because they said it wasn't in it wrapper still.
Doesn't make sense to have a 30 day return policy with receipt yet don't take it back.
Anyone ha e guidance on this?
Your son was lying because we only accept items with a valid driver's license.
A local gamestore in my area at least for used items lets you return things in exchange for a gift card to their store alone with as much money on it as the item you returned.
My friend got me a game for my birthday from GameStop, but when I returned it, the same thing happened.
The vast majority of posts on this page have little to do with what one experienced while returning an item to GameStop.
You do realize that this website is not affiliated with GameStop, don't you?
Musings about whether or not GameStop will accept your return are not helpful to the users of this site.
You are contributing nothing new.
Please report the details of your return experience at GameStop.
Your notion that someone should have called you before purchasing the system from your son is embarrassingly naive, however.
With shallow genetic soil like that, it is no surprise your son was taken so easily.
The majority of people on here are griping about policies clearly stated on their receipts, all because they expect special treatment.
Get over yourselves and take your heads out of your cracks first and you might realize that YOU'RE NOT ENTITLED TO EXCEPTIONS TO THEIR POLICIES!
I start it up and go to put an adaptable xbox360 game in, and guess what, the slot where the disk goes in was covered slightly by the casing of the xbox one I flip it over to see that it's broken.
I hope they'll replace it, otherwise they're loosing money.
Also it would not save any information on my game.
I wanted to know if I could get a full back guarantee your money on my console and all my games.
I kept the receipt and still have it.
And I have all the cords.
I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected.
Now I am not even sure I can return it without the BOX.
I explained him the situation and he start whit the dam excuses like you pass the 7 days of the return period!
I just laugh at his face and say thats the best you can come out whit?
Never got my order confirmation a day later I get a message saying my order was cancelled great.
I decide to use it to buy a game and the moneys all gone.
Went on there line for the longest and see maannnnnnnny similar situations.
With it, i brought a 1 year warranty just in case something happened, and I want to send it back.
Can I get the money that i paid for it back?
I have been on hold for over an hour, no-one will speak to me or give me back my money.
Don't be like me and think the warranty sticker that is put inside the case is equivalent e t to a receipt.
I replied, "yes get money back from gamestop pre order me".
The GameStop employee follows up by asking for my receipt which I no longer had.
Gamestop could see everything about my transaction since I didn't have actual receipt just the sticker I can now only get store credit.
I don't want store credit I want we this one game.
The game I downloaded at a cheaper price.
Sure do wish GameStop had some more sense and allowed the warranty sticker sticker to work as receipt and give me my refund back.
That's not on Gamestop.
They can't accept returns on games MONTHS after their bought date because for all they know you lost disc 2 and you broke RE5.
If it is within return policy deadlines then it is reasonable to believe the customer received the item in defective condition.
I ordered a battlefield 1 xbox one s 1tb bundle but received a minecraft xbox 500gb.
Waited a week nothing wjat can i do?
It began turning itself off automatically, contacted xboxtried everything to find out its a defect.
Looking it up it looks like it will cost half the price of a new Xbox to send mine into Microsoft to fix.
Gamestop will not take it back or exchange it with reciept because it been longer than 30 days.
I received it from Gamestop.
Com When I opened it, the vertical stand and the gears of war 4 ultimate edition game code, and xbox one s instructions were all missing.
Gamestop rep told me they never give out cards with codes on it lmao okay and they come pre installed.
Xbox doesn't pre install games.
They told me to return it or call xbox.
I won't be buying anymore.
Seriously get money back from gamestop pre order your employees.
I had to show an employee what the power adapter to a nintendo 64 looked like when I was doing a trade in.
Save your money avoid gamestop.
I still have all the products that came with the phone,including the front and back screen protector.
I was wondering if I was able to turn in the phone with the receipts in exchange for money or store credit.
Is there a way I could return this if I already opened it or receive a gift card?
It's been about 15 days since he's received it.
Can he still receive a refund?
I bought three used games from Game Stop months ago.
Today played Max Payne and it says insert disc 2.
So I put in Resident Evil 5.
Game disc will not play.
From reading comments I know there is no need to contact them.
Will never visit web page back.
Prior to purchasing it I asked the clerk if I could return the unopened game with the receipt to our local EB Games in Cranbrook abc Canada.
She checked with her manager who said that would not be a problem.
I returned to Cranbrook British Columbia Canada to find that my son had already purchased the game while in Kelowna BC and opened and played it.
Today I went into EB Games 7 days from purchase date unopened with receipt and they refused to accept the game for a refund BUT said they would take it for a store credit.
Will GS replace just the remote?
Then it hits me, the game loses replay value.
There is no point of even playing it anymore and it isn't fun.
Co-Op isn't even fun.
A game like Dark Souls?
That has REPLAY VALUE!
He accidently ruined the code and I dont know if it is refundable or fixable.
If someone please tell me if there is a solution to this I would be happy.
So it could be a while before I move on to one of the other games I bought.
Turns out 2 out of the three games I bought were empty and had no game and it's over a month later.
So what should I do?
I didn't like the game so I went to exchange it and they charged me full price for the exchanged game.
I was told by the cashier that coupons don't get forwarded on exchanges!
Every store allows coupons to get forwarded to the exchange.
Are you joking it's still brand new you pricks.
I'll be taking my business elswear.
I have the reciept, can i turn it in for a different one?
You cannot return it for a refund.
Once you buy a new game, and open it, you're stuck with it unless you would like to TRADE IT IN FOR HALF PRICE BCUZ WE TAKE TRADEZ TO MAKE YOUR LIFE MORE CONVENIENT.
Would I be able to get another???
I want to return it but the box it came in is broken, can i still return it?
I want to trade it and they dont have the one i want where i bought it.
The game was scratched, I put it in my Ps4 and it said cannot read disc.
So can I return it?
Or is the receipt useless?
I was wondering if I can still do that?
Also when I turned it on and I was shuffling through the home screen icons it was so and kinda froze for a couple seconds.
Can I exchange it for another one??
It is the same at Best Buy GeekSquad, when you need a replacement and they can't fix the item you get a giftcard.
Otherwise the warranty covers only one replacement.
Hope that makes sense.
As they were closing i didnt check and they gave me res6 instead of the hd origin collection 0 and 1 now i am at my country with that lousy game is there anythibg i can do?
Like one day I was playing the game and I had to go to a interview so I turned the game off because I was still playing and I came back to play and didn't come on period like no sounds nor lights so I was wondering if I could exchange it and send mines off or just get another one?
So I don't really like the game can I go back and return it or at least switch it out with a different game.
You will be getting ripped off too price.
Please buy games and systems from other stores such as Wal-Mart w.
And needed money so before I sold it I left my words with them and I made a huge deal I got 4 people who won't be buying from gamestop anymore due to me there and then seeing what happen when I tryed to return.
Game stop is a rip off company they don't care about there customers or they would follow thur.
So if I were to do this at Wal-Mart I would receive my full price back.
And a happy face.
DO NOT GO TO GAME STOP.
I WARN YOU NOW.
I sent it back to the warehouse two weeks ago and still haven't received a refund.
I tried calling and it said someone would answer my call in thirty minutes.
I waited forty five minutes on the phone and no one ever ansered.
I understand policy is policy bit I really don't want to be stuck with a product I can't use over this technicality is there any exceptions to the rules.
Its on the app that I never picked it up and in the stores system so why is it still so hard?
By law if you don't like an item you can return it for a full refund.
Now I can't get my money back and lost all those game played hours.
I purchased a Xbox One 2 days ago from Gamestop and they wont let me return it for the full price.
You will be better off buying Costco, Toys r us, or anywhere else that has a grown up return policy.
I'm going tomorrow to return it.
I opened the Xbox up and the same goes to the game, will I able to get a refund??
If it is refurbished, that comes from the warehouse and is assumed to work.
You could just as easily ask for them to test the system before purchasing.
Walmart has this same policy for their electronics, "In original packaging".
Your complaints would then need to move consider, discover card 150 cash back bonus consider EA.
Anyone could lift a game from Walmart and try to return it at a Gamestop.
Receipts are proof of purchase.
You could easily get a defective system like that from any other store.
Some disk's don't have the game on them.
If you buy a PC game from a store, you get a one time redemption code.
Once the code is used, it's gone.
So you aren't even buying the disks, but the code.
You should do some research on PC games first.
Though, shame on them for not just selling you a Origins Card.
I mean geez, all the associates have to do is plug stuff in to check it out.
I bought 3, yes three dead ps3 systems in a row, and also a dead xbox 360.
I am holding my breath for the 3ds xl I ordered online.
I'll almost bet it's going to be scratched, chipped and just nasty when I get it.
As I am typing this, I am realizing I am the idiot here.
Its basically stealing atctgis point.
Boycott GameStop and hopefully they will go out of business!
My son was devastated!
GameStop should be ashamed!!
I go to hook it up tonight and turned it on it goes straight to a screen saying update it also says your console my restart during the update which it turns off during the update but does not turn back on.
I purchased Assassins Creed Syndicate on PC for my son for Christmas.
He opened the and placed it into his computer but it doesn't play the entire game.
It stops mid game and shuts off.
GameStop won't accept a return since its been opened!
The game is defective!
I'll never shop with this company again!
If I return a game i haven't played and is still in wrapping ,then will i get all my money back?
Will Gamestop employees tell me at the store?
What do I have to do?
Will the gamestop employee be able to tell me???
They refused to give me a refund.
When I got home I noticed there were scratches on the disk.
I called Gamestop to tell them about my issue.
When I placed the disk in my Xbox and it said the disk was unreadable.
The person I called from game stop said I can go to any Game stop to return the disk.
THEY WOULDN'T GIVE ME MY MONEY BACK.
The games was brand new.
Turns out that his game isn't made for me.
I want to return it, but the amigo background is ripped, and the game has a 2% game file on it.
I want to know if I can return it for another game.
If you forget the receipt and you used your reward card to earn points you can show them that and they can see the date you bought the item and give you full exchange back as long as the 10 days aren't up yet.
So remember it's their job to go by the rules.
They are not responsible if your forget your receipt or card.
They are gonna give you a price for in store credit and cash, if you don't like the price you have the option to tell them no I'll just keep the game.
Also I would like to say you don't even need to bring your reward card to the store just give them your number or name and I.
I hope this helped.
I hadn't even left the mall yet so i went back to gamestop and i went up to the guy who sold it to me and he said i couldnt return it.
And when i asked him he said so much bs about the dlc he said stuff thats not even in the game yet and all the dlc hasnt been announced yet.
If I don't at least get to trade it in or at least get a refund I will be upset.
They should keep the policy from what they say when you buy it.
Knowing most of them have a code.
That is a typical policy in any store on new electronics.
At least game stop is willing to give you a partial credit.
If you aren't sure about a game, maybe you should rent it before buying it.
And those of you with discs that freeze, you can easily go into game stop and have them give you another copy.
Of you want to play it safe, buy used games.
You get 7 days to play it and return it if you don't like it for a full refund store credit I believe or a cash refund if you're a pro member, which also saves you 10 percent on used games.
So even if the game is defected, you won't even take it?
Horrible store, I will be taking my business elsewhere.
I bought it the day before new!
They would've earned even more of my business if they didn't rip me off so bad.
Now I'll make it my personal mission to make sure that I can tell as many people as possible how much GameStop sucks.
I played it on my Xbox one and honestly did not like it.
It was used for 20 minutes and I bought it two hours earlier.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
What's up with that crap.
They shouldn't have a computerized policy printed on recipt then a total different policy when asked.
Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it.
So they open the new one and put the games from the returned one in the so called new console and cut the box so you cant return it.
What if it was the game making it freeze?
Com I am still on the phone trying to get a refund for a game that I can not download or install.
They said their Policy is NO REFUNDS.
The game needs other games installed first and they did not tell me this.
After reviewing the web page several times I find in small print that a Base game or something is neede first.
What a Rip Off.
I called and after an hour demanded the Supervisor and was told he was not available.
But then came back and said some woman said it was O.
I am still on the phone trying to understand the Hindu Language and get a refund.
I bet I get charged something without my consent.
Was just told that my money will be refunded in 48 hours.
Funny, it took a Micro Second to take it from me.
WHAT A RIP OFF GAME STOP IS.
We will NEVER use them again!!!!!!!!!!!!!!!!!!!
I barely used it about 10 minutes how to get refund?
You have 30 days to do this as long as you have your receipt.
You know, the part you can't skip when you're watching a DVD?
Would YOU buy a NEW opened game that someone else has already played?
I know I wouldn't.
That's why Gamestop pushes preowned games to people.
You get the 7 day like it guarantee and as long as you have your receipt, found play back to the future 2 game genie codes think can get full cash back.
Try buying a BRAND NEW game at Walmart or Target, open it, and try to return it.
I'll be shocked if you get your full money back since Its a major retail policy.
I always go to my Gamestop here in my hometown and they've done nothing but the best.
Game Stop is a ripoff.
I bought the new madden 15 and when I came home to play it, it kept freezing.
It says I cant return any open products?
How was I supposed to know it would freeze?
PLEASE make sure your freaking games work before you take our money.
When I contacted them, they were unwilling to help me and basically told me, "Oh, well.
Power to the players indeed.
Way to run a.
I sent out an email to them, and even attached a screenshot showing what happened.
click here return I received a response with no empathy to their customer, and went.
I was assured that everyone who preorders gets the extras.
I returned the game and went home to try to get a replacement.
Everyone is sold out and the game is going for three times its.
Two days later, another charge was made to my debit card, and this time the GAMESTOP fraud department contacted me regarding the charge.
Low and behold, the second charge went ebay money back guarantee case />Now I had to file a claim with my bank to get the money refunded.
How stupid must you be to not be able to stop the 2nd fraudulent.
Now, for the online store, the last few times I've ordered.
So I say F-gamestop, their customer service has gone.
I even got a man to give me full refund on a game after I had it for like 3 weeks he.
The service I recieved was lackluster.
The first employee returned after several minutes and stated rudely that.
The mouse could not be found by second employee.
This one had the same problem so I checked it in.
I had to contact the manufacturer for help.
Isn't that your job.
I haven't had this new game for 5 days and I was told that I'm not going to get my money back or a working replacement.
I don't think so.
If I buy a new game and I'm not happy.
I spent da money on the warrenty that covers damage on the game but if if the.

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Returns to GameStop.com. Please note: A receipt is required for all returns and exchanges. This page details how to return products purchased online at GameStop.com. If you need to return a product purchased at a GameStop store location, please see the GameStop Store Return Policy. Pre-owned Guarantee


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GameStop Returns and Refund Policies
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Please find details regarding the return and refund policies for GameStop below.
We encourage you to leave a comment regarding your experience requesting a return or refund from GameStop so others can benefit from what you learned.
If you find yourself in need of returning merchandise purchased at GameStop, make sure you have your receipt as it is required for all returns and exchanges.
A pre-owned item can be returned for your money back within 7 days or an exchange of the same item within 30 days.
If a new item doesn't meet your satisfaction, it can be returned in the original packaging including any manuals, cables or accessories in working, sellable condition.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like chase 100 bonus cash back />GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
If you need to return or exchange a product bought through gamestop.
Some items can be returned to the store but must include the original packing list and are subject to manager approval.
Played it once, put it back in its case.
I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value.
So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it?
Lesson learned don't buy new games from gamestop.
If I take it off, will that effect my warranty on it?
GameStop bought premium edition.
They don't wanna refund or let me trade for different game.
It's absurd to not accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, glad I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now!
Turns Out I Got The Wrong One.
Im Not A Rich Person But We Do Well I We Used To Spend Alot Of Money There Christmas Time I Buy At Least 15 Games Times 60.
Moving Forward I Guess Will Find An Alternative Route.
They don't care about their customers, all they care about is ripping off people.
Why does it take 25 days to get back my money even though I returned it immediately the next day?
I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.
I understand this stuff happens i would like to exchange it but I dont think they will.
I return these products and only got a refund for my ps3 not for the vita!
This was on Feb 25 and I'm still waiting!
Someone contact me about this as I can't seem to talk to a real person!!
Flip it over and read it.
That's quite literally all it takes.
Took them back the next day with the receipt and was told I couldn't return them for a refund.
So is this the new scam passing old games off like they were new.
Here is the bulk of what I am reading: "I didn't bring my receipt and I expected full refund" "I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory and their unsold units sometimes can be compensated by the software company.
How dare they" "I bought a warranty, WITHOUT READING THE TERMS.
I thought it was a blank check to exchange my system no matter what happens no matter many times a doi.
They only gave me a 18 dollar discount.
If you purchased oneand literally just OPEN the boxwithout playing anythingpossibly unpacking it.
They make it seem as if you have a 30 day return periodand this is stated when purchase.
They should be MORE clear about the fact that the item must not be opened or touched in any way for this to be liable.
I bought a 2DS for my niece as a gift, and she opened it thinking it was different than her 3DS XL.
Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it.
Gamestop will only offer me store credit at 50% value.
A brand new system, purchased 3 days, not even fully opened.
I understand you lose valuebut I know the refurbished ones are 130 on the website.
It does not feel as if customer service is important to them at all.
They should have received it5 days ago and have not heard anything back email or junk email wise.
Wondering how my games are being processed and exchanged.
They now just ignore and its months later.
Which i asked for a return withing the FIRST 10 DAYS of the purchase.
He did open it and did like it so he kept his receipt and packaging packaging all in new condition still was told he could only get a refund of 50%.
He was not told that when he purchest and no where dose it say that on there receipt.
As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies.
I'm going to try and return it and see if I'm told the same.
On December 29th 2018 I downloaded the 6.
I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty.
I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months.
Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void.
This information is not told to you nor printed on the receipt.
Or even posted in the store for that matter.
I refuted those charges because I thought someone had hacked my card number.
That same day I received an email cancelling the insurance I had purchased.
I also received an email indicating my package was being shipped.
I received shipping information and everything.
On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back.
When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone.
This person told me that there had been an error and that he would get the package to me delivered.
He assured me that everything was good to go.
This representative tells me that I still need to pay the balance since my card had been cancelled by my bank.
I told him the whole long story so he put in a request for a full refund since this was a computer error on their part.
A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy.
I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager.
This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund.
This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas.
I was not happy with her answer and she actually hung up on me.
It is January 11, more than a month since I made that order.
It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call.
I don't know what to do at this point.
Got it home and it was disgusting.
Dirt and oils in all crevices of all devices and around buttons.
Sticks on the nun chucks were chipped all around the edges.
Unfortunately because of holidays and 7 day return policy, I'm going back money from an app how get to have to go try and exchange for something halfway decent.
Have never purchased from Gamestop before, and would not again.
So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase.
The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store.
Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered?
On my own shipping payment.
I'm so confused how a business could be run so bad at the online level.
Of course, no email reply yet asking for assistance.
You open it a bit and boom not refundable.
They expect for us to return it the same exact condition and if they see a scratch they say not refundable.
That's what happened to me at Gamestop.
I repeat do not order off the website.
I paid extra for Two day shipping, this was a week ago.
I still do not have my order.
Called cooperate to check on the status monday, the guy was like seems ups lost the order.
Sir i cant, ok cool send me a new order.
Call to check on it and see when it will be here.
No one knows anything about anything.
Person on the phone in india says well there is a 3-5 day wait to reprocess orders.
This has turned into a annoying little first world problem, I just want my money back or my order to freaking get here.
Ill buy from Best buy from now on.
Is there any exchange I could do with a receipt?
Most places do not except this if there is no warranty.
It is truly a RIP OFF and it's not right at all.
I will no longer purchase ANYTHING from this store and I hope everyone else doesn't either smh People don't waste your hard earned money in these stores, they clearly don't give a damn about us the customer.
I'll be taking my business to Amazon from now on, Gamestop is nothing more than a RIP OFF.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be "sealed" to get your refund that it doesnt matter.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
The NYS rep for Gamestop's name is Jim and jm going to have my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I bought a Nintendo switch for grandson for Christmas.
Parents said he can't have do to grades.
Never opened never used in wrapping paper.
Have receipt bought insurance fot it 9 days ago.
You don't want to give me my money back.
What's wrong with this picture.
If you buy a defective product, then they should give you a full refund or they are scamming you!
I am surprised no one has taken such go here issue to court.
You are the customer, and you might not need the product by the time they offer you an exchange.
Go for Best Buy, Walmart, Amazon, but never buy from GameStop!
Last casino games real money I showed up to pick up my game.
At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available.
I'm a patient man.
I waited an acceptable amount of time before who I believed was a manager began to help me.
After some investigations, my preorder was under the wrong cell number.
I purchased the insurance and made my way out the door.
At home, my 9 year old put in the game and waits for the usual download procedure.
The console does not read the disk.
Again, nothing pops up to let me know the game is being read.
I go to the xbox queue.
I do a hard reset on my system.
Put the game in and again does not read.
I return to store the next morning.
Exchange the game Bendy and the ink machine with no problems.
Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote, "The odds of getting another bad disk are slim.
At home, I arrive at the same problem.
The disk is not being read.
I put in 3 other games that i own and all 3 are read and started within 5 seconds.
My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right.
I understand the scams people run and the company has to protect its assets.
But giving the time in which this all took place I click at this page understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.
I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks.
I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from.
I loved Gamestop for many Years and have never bought videogames from anywhere else tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman.
Please restore my faith or give me a proper explanation.
The store address is the GameStop in Suburban Plaza in newark Delaware.
If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund prior to new policyor any number of other propane tank deposit back on get which they are trying to perpetrate.
It is because of these people that GameStop is required to have this policy.
They abuse the system and con the employees.
There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done.
Blame all the scammers for causing this.
The first one was a wired one and I bought the warranty on it.
After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better.
He rings me up and asks me if I want the warranty that Is another 20 dollars.
And yet again, I open it up and this time it doesnt even turn on.
I just want my money back and so I can purchase a product elsewhere.
Used it one time after charging then went to charge it again and it wouldn't charge.
Went to take it back so I can just get an exchange.
I was told they will not do it.
I was offered to buy another one though at sale price.
Will not be spending anymore of my money there.
I bought a refurbished Xbox one approximately 3 months ago and now it get money back from gamestop pre order work at all and they will not do anything about this.
I think GameStop is a crock and should be boycotted by all.
I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on.
My warranty is suppose to last till July of 2019.
You think i can get a refund?
I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new.
It is very much appreciated if someone can either help my issue or know if i can get a refund.
If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange.
I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket.
Yeah it sucks but ultimately it's your own fault.
What can i do to exchange for another game?
I purchased a "new" XBOX 1 title.
They put a cute lil sticker over the opening of the case.
After purchasing the game on a Friday afternoon.
I realized I didn't like the game.
I was told they would only give me 17.
For the return policy.
I did find where it said.
GameStop reserves the right to refuse return on any opened or defective products.
I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
I will be buying games from other sources from now on.
He had bought a Xbox card but instead of buying a gift card he bought a three month subscription.
The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street.
The key holder would do nothing stating the company had strict policies about card of this sort.
I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card.
This is sad and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing.
I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake.
All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder!
He worked there night shift on September 28 2018.
Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off!
You never bothered to look anything up!!
You guys should really be more careful with your technology.
No crap GameStop isn't going to refund a purchase when it was ruined because of you guys.
Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot.
Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here.
I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something.
I was young and on a tight budget Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.
On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot.
I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit.
I was not gamma settle for Tht so I said ok.
Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked.
We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy.
GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon.
I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted.
I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us.
He argued with my husband for about an hour about exchanging the game before he agreed to do it.
Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
This is such a joke.
We are new to gaming.
My daughter is 9 years old and just got her first game system.
The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again.
Kudos, GameStop, you lost a new customer.
So in order to save some money he went there.
A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back.
No point in having a game that is never going to be played after all.
He went in today and the guy told him that he could not return the game.
There is nothing wrong with the game, it is still in its packaging and everything!
But he still couldn't return it.?
He bought it September 1st, and you have 30 days to return the product.
Today is September 6th.
Clearly in the refund policy it says that he was allowed to return the game!
GameStop has lost two loyal customers today.
Basically it's the same game just better graphics.
Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case.
It was not scratch at all.
They refused to let him exchange it we didn't want money back just different game we had the receipt with it also.
So I don't understand what the issue was so now he's out 30 dollars on a game he already has.
If it was not scratch I had recipt why could they not just let him exchange it.
I bought a used copy of "Halo Reach" but nothing would load.
I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign.
It always loads to 50% then restarts, 60% then restarts, 70% it glitches out all over the place like the loading bar will go back and forth a million times a minute the it says "Player cannot load game content" here your money back guarantee says the loading progress.
Don't buy from GameStop.
Their return policy is garbage and left to managers or employees discretion.
They also employ some of the shadiest sales techniques I've ever seen.
They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything.
Also I paid for pro membership and now they have credit card money back offers and my pro status means nothing anymore.
Save yourself a headache do you business else where.
It will be in their system.
But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.
The game i bought was "Detective Pikachu".
I really liked it.
As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store.
We have had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
We've had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
Google and youtube always help.
The policy states right there on the back of the receipt and is usually even verbally stated.
If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy.
It comes with a 7 days from original purchase whether you like it or not policy.
If you buy a new game and then open it.
It isn't new you dolts, and thus can not be returned as such.
I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset.
Read what you just said.
All I am saying is quite being a bunch of internet trolls and learn some respect.
Not only was I charged, I didn't get take have my items because there computer didn't produce transaction.
I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it.
No wonder why they are going out of business.
I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement.
I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store.
Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days.
It doesn't mention a limit on exchanges of what can be exchanged.
I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange.
I don't understand how the policy can be used so loosely.
I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective.
I shouldn't have to travel to different stores to get an exchange on a defective product.
The return policy for GameStop is horrible they https://deposit-promocode-casinos.website/back/discover-card-150-cash-back-bonus.html atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back.
The clerk only offered me the buy back price which is less than half of what I just paid.
GameStop is the official used car salesman of video games.
It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game.
Gamestop is nothing but a lying crooked thief.
Can I still return it for the check this out disc without a warranty?
I bout a new game 5 days ago and it was far from what I was expecting.
I went to return it and they said the best I could casino games real money was a trade for 35 bucks less then I paid 5 days ago.
I don't have the receipt.
Can I return it.
I hate the game.
Can I exchange it for a different Switch game that is originally the same price?
Even though I had used a coupon?
I bought a brand new PS4 game, it didn't work because something was wrong with it.
I brought it back in the time frame it was suppose to be in along with the correct receipt.
Buy from Amazon NOT Gamestop they will rip you off in every way possible.
Cause apparently a 29.
I will Never buy or shop from GameStop again!!
Ripoff prices and terrible return policy!
But their return policy is a joke!
All I can say is, when you make a purchase through hardtop, make sure the item is what you want.
Because if not, you could be out of a lot of money.
They're just another GREEDY, congomulate, that doesn't stand behind their products.
I bought a sd SanDisk card for my Sega handheld.
It came with an adaptor.
Unfortunately, these are picky with ad cards.
I asked the employee who seemed to know a great deal on these and said it would guarantee to work.
I asked him about the return policy and he told me as long as I have my receipt.
It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it.
Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to.
This is the last time I shop there for anything You guys are thieves.
Jeremiah is the manager, what a scam.
My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%.
I checked Best Buy, Frys, Amazon, they all have 100% returns.
Just saying, buy from the big boys, save the headache.
I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same.
Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.
How the hell was I suppose to know it was a PSVita game if I don't open the package.
They told to go to my local game stop to get a refund.
All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window.
Didn't your parents teach you better than that?
When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy.
And play a game console in the store before you buy a new one if you think you might not like it.
If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the get money back from gamestop pre order for a brand new product becoming used once you open it and use it.
With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like.
When it comes to games buy a used copy if you think you might need to return it bc you source not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used.
And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop.
He played once and didn't like it.
I told him to return it for a different game.
Same paged items and not damaged.
He was refused because they said it wasn't in it wrapper still.
Doesn't make sense to have a 30 day return policy with receipt yet don't take it back.
Anyone ha e guidance on this?
Your son was lying because we only accept items with a valid driver's license.
A local gamestore in my area at least for used items lets you return things in exchange for a gift card to their store alone with as much money on it as the item you returned.
My friend got me a game for my birthday from GameStop, but when I returned it, the same thing happened.
The vast majority of posts on this page have little to do with what one experienced while returning an item to GameStop.
You do realize that this website is not affiliated with GameStop, don't you?
Musings about whether or not GameStop will accept your return are not helpful to the users of this site.
You are contributing nothing new.
Please report the details of your return experience at GameStop.
Your notion that someone should have called you before purchasing the system from your son is embarrassingly naive, however.
With shallow genetic soil like that, it is no surprise your son was taken so easily.
The majority of people on here are griping about policies clearly stated on their receipts, all because they expect special treatment.
Get over yourselves and take your heads out of your cracks first and you might realize that YOU'RE NOT ENTITLED TO EXCEPTIONS TO THEIR POLICIES!
I start it up and go to put an adaptable xbox360 game in, and guess what, the slot where the disk goes in was covered slightly by the casing of the xbox one I flip it over to see that it's broken.
I hope they'll replace it, otherwise they're loosing money.
Also it would not save any information on my game.
I wanted to know if I could get a full refund on my console and all my games.
I kept the receipt and still have it.
And I have all the cords.
I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected.
Now I am not even sure I can return it without the BOX.
I explained him the situation and he start whit the dam excuses like you pass the 7 days of the return period!
I just laugh at his face and say thats the best you can come out whit?
Never got my order confirmation a day later I get a message saying my order was cancelled great.
I decide to use it to buy a game and the moneys all gone.
Went on there line for the longest and see maannnnnnnny similar situations.
With it, i brought a 1 year warranty just in case something happened, and I want to send it back.
Can I get the money that i paid for it back?
I have been on hold for over an hour, no-one will speak to me or give me back my money.
Don't be like me and think the warranty sticker that is put inside the case is equivalent e t to a receipt.
I replied, "yes that's me".
The GameStop employee follows up by asking for my receipt which I no longer had.
Gamestop could see everything about my transaction since I didn't have actual receipt just the sticker I can now only get store credit.
I don't want store credit I want we this one game.
The game I downloaded at a cheaper price.
Sure do wish GameStop had some more sense and allowed the warranty sticker sticker to work as receipt and give me my refund back.
That's not on Gamestop.
They can't accept returns on games MONTHS after their bought date because for all they know you lost disc 2 and you broke RE5.
If it is within return policy deadlines then it is reasonable to believe the customer received the item in defective condition.
I ordered a battlefield 1 xbox one s 1tb bundle but received a minecraft xbox 500gb.
Waited a week nothing wjat can i do?
It began turning itself off automatically, contacted xboxtried everything to find out its a defect.
Looking it up it looks like it will cost half the price of a new Xbox to send mine into Microsoft to fix.
Gamestop will not take it back or exchange it with reciept because it been longer than 30 days.
I received it from Gamestop.
Com When I opened it, the vertical stand and the gears of war 4 ultimate edition game code, and xbox one s instructions were all missing.
Gamestop rep told me they never give out cards with codes on it lmao okay and they come pre installed.
Xbox doesn't pre install games.
They told me to return it or call xbox.
I won't be buying anymore.
Seriously train your employees.
I had to show an employee what the power adapter to a nintendo 64 looked like when I was doing a trade in.
Save your money avoid gamestop.
I still have all the products that came with the phone,including the front and back screen protector.
I was wondering if I was able to turn in the phone with the receipts in exchange for money or store credit.
Is there a way I could return this if I already opened it or receive a gift card?
It's been about 15 days since he's received it.
Can he still receive a refund?
I bought three used games from Game Stop months ago.
Today played Max Payne and it says insert click at this page 2.
So I put in Resident Evil 5.
Game disc will not play.
From reading comments I know there is no need to contact them.
Will never be back.
Prior to purchasing it I asked the clerk if I could return the unopened game with the receipt to our local EB Games in Cranbrook abc Canada.
She checked with her manager who said that would not be a problem.
I returned to Cranbrook British Columbia Canada to find that my son had already purchased the game while in Kelowna BC and opened and played it.
Today I went into EB Games 7 days from purchase date unopened with receipt and they refused to accept the game for a refund BUT said they would take it for a store credit.
Will GS replace just the remote?
Then it hits me, the game loses replay value.
There is no point of even playing it anymore and it isn't fun.
Co-Op isn't even fun.
A game like Dark Souls?
That has REPLAY VALUE!
He accidently ruined the code and I dont know if it is refundable or fixable.
If someone please tell me if there is a solution to this I would be happy.
So it could be a while before I move on to one of the other games I bought.
Turns out 2 out of the three games I bought were empty and had no game and it's over a month later.
So what should I do?
I didn't like the game so I went to exchange it and they charged me full price for the exchanged game.
I was told by the cashier that coupons don't get forwarded on exchanges!
Every store allows coupons to get forwarded to the exchange.
Are you joking it's still brand new you pricks.
I'll be taking my business elswear.
I have the reciept, can i turn it in for a different one?
You cannot return it for a refund.
Once you buy a new game, and open it, you're stuck with it unless you would like to TRADE IT IN FOR HALF PRICE BCUZ WE TAKE TRADEZ TO MAKE YOUR LIFE MORE CONVENIENT.
Would I be able to get another???
I want to return it but the box it came in is broken, can i still return it?
I want to trade it and they dont have the one i want where i bought it.
The game was scratched, I put it in my Ps4 and it said cannot read disc.
So can I return it?
Or is the receipt useless?
I was wondering if I can still do that?
Also when I turned it on and I was shuffling through the home screen icons it was so and kinda froze for a couple seconds.
Can I exchange it for another one??
It is the same at Best Buy GeekSquad, when you need a replacement and they can't fix the item you get a giftcard.
Otherwise the warranty covers only one replacement.
Hope that makes sense.
As they were closing i didnt check and they gave me res6 instead of the hd origin collection 0 and 1 now i am at my country with that lousy game is there anythibg i can do?
Like one day I was playing the game and I had to go to a interview so I turned the game off because I was still playing and I came back to play and didn't come on period like no sounds nor lights so I was wondering if I could exchange it and send mines off or just get another one?
So I don't really like the game can I go back and return it or at least switch it out with a different game.
You will be getting ripped off too price.
Please buy games and systems from other stores such as Wal-Mart w.
And needed money so before I sold it I left my words with them and I made a huge deal I got 4 people who won't be buying from gamestop anymore due to me there and then seeing what happen when I tryed to return.
Game stop is a rip off company they don't care about there customers or they would follow thur.
So if I were to do this at Wal-Mart I would receive my full price back.
And a happy face.
DO NOT GO TO GAME STOP.
I WARN YOU NOW.
I sent it back to the warehouse two weeks ago and still haven't received a refund.
I tried calling and it said someone would answer my call in thirty minutes.
I waited forty five minutes on the phone and no one ever ansered.
I understand policy is policy bit I really don't want to be stuck with a product I can't use over this technicality is there any exceptions to the rules.
Its on the app that I never picked it up and in the stores system so why is it still so hard?
By law if you don't like an item you can return it for a full refund.
Now I can't get my money back and lost all those game played hours.
I purchased a Xbox One 2 days ago from Gamestop and they wont let me return it for the full price.
You will be better off buying Costco, Toys r us, or anywhere else that has a grown up return policy.
I'm going tomorrow to return it.
I opened the Xbox up and the same goes to the game, will I able to get a refund??
If it is refurbished, that comes from the warehouse and is assumed to work.
You could just as easily ask for them to test the system before purchasing.
Walmart has this same policy for their electronics, "In original packaging".
Your complaints would then need to move to EA.
Anyone could lift a game from Walmart and try to return it at a Gamestop.
Receipts are proof of purchase.
You could easily get a defective system like that casino games real money any other store.
Some disk's don't have the game on them.
If you buy a PC game from a store, you get a one time redemption code.
Once the code is used, it's gone.
So you aren't even buying the disks, but the code.
You should do some research on PC games first.
Though, shame on them for not just selling you a Origins Card.
I mean geez, all the associates have to do is plug stuff in to check it out.
I bought 3, yes three dead ps3 systems in a row, and also a dead xbox 360.
I am holding my breath for the 3ds xl I ordered online.
I'll almost bet it's going to be scratched, chipped and just nasty when I get it.
As I am typing this, I am realizing I am the idiot here.
Its basically stealing atctgis point.
Boycott GameStop and hopefully they will go out of business!
My son was devastated!
GameStop should be ashamed!!
I go to hook it up tonight and turned it on it goes straight to a screen saying update it also says your console my restart during the update which it turns off during the update but does not turn back on.
I purchased Assassins Creed Syndicate on PC for my son for Christmas.
He opened the and placed it into his computer but it doesn't play the entire game.
It stops mid game and shuts off.
GameStop won't accept a return since its been opened!
The game is defective!
I'll never shop with this company again!
If I return a game i haven't played and is still in wrapping ,then will i get all my money back?
Will Gamestop employees tell me at the store?
What do I have to do?
Will the gamestop employee be able to tell me???
They refused to give me a refund.
When I got home I noticed there were scratches on the disk.
I called Gamestop to tell them about my issue.
When I placed the disk in my Xbox and it said the disk was unreadable.
The person I called from game stop said I can go to any Game stop to return the disk.
THEY WOULDN'T GIVE ME MY MONEY BACK.
The games was brand new.
Turns out that his game isn't made for me.
I want to return it, but the amigo background is ripped, and the game has a 2% game file on it.
I want to know if I can return it for another game.
If you forget the receipt and you used your reward card to earn points you can show them that and they can see the date you bought the item and give you full exchange back as long as the 10 days aren't up yet.
So remember it's their job to go by the rules.
They are not responsible if your forget your receipt or card.
They are gonna give you a price for in store credit and cash, if you don't like the price you have the option to tell them no I'll just keep the game.
Also I would like to say you don't even need to bring your reward card to the store just give them your number or name and I.
I hope this helped.
I hadn't even left the mall yet so i went back to gamestop and i went up to the guy who sold it to me and he said i couldnt return it.
And when i asked him he said so much bs about the dlc he said stuff thats not even in the game yet and all the dlc hasnt been announced yet.
If I don't at least get to trade it in or at least get a refund I will be upset.
They should keep the policy from what they say when you buy it.
Knowing most of them have a code.
That is a typical policy in any store on new electronics.
At least game stop is willing to give you a partial credit.
If you aren't sure about a game, maybe you should rent it before buying it.
And those of you with discs that freeze, you can easily go into game stop and have them give you another copy.
Of you want to play it safe, buy used games.
You get 7 days to play it and return it if you don't like it for a full refund store credit I believe or a cash refund if you're a pro member, which also saves you 10 percent on used games.
So even if the game is defected, you won't even take it?
Horrible store, I will be taking my business elsewhere.
I bought it the day before new!
They would've earned even more of my business if they didn't rip me off so bad.
Now I'll make it my personal mission to make sure that I can tell as many people as possible how much GameStop sucks.
I played it on my Xbox one and honestly did not like it.
It was used for 20 minutes and I bought it two hours earlier.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
What's up with that crap.
They shouldn't have a computerized policy printed on recipt then a total different policy when asked.
Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it.
So they open the new one and put the games from the returned one in the so called new console and cut the box so you cant return it.
What if it was the game making it freeze?
Com I am still on the phone trying to get a refund for a game that I can not download or install.
They said their Policy is NO REFUNDS.
The game needs other games installed first and they did not tell me this.
After reviewing the web page several times I find in small print that a Base game or something is neede first.
What a Rip Off.
I called and after an hour demanded the Supervisor and was told he was not available.
But then came back and said some woman said it was O.
I am still on the phone trying to understand the Hindu Language and get a refund.
I bet I get charged something without my consent.
Was just told that my money will be refunded in 48 hours.
Funny, it took a Micro Second to take it from me.
WHAT A RIP OFF GAME STOP IS.
We will NEVER use them again!!!!!!!!!!!!!!!!!!!
I barely used it about 10 minutes how to get refund?
You have 30 days to do this as long as you have your receipt.
You know, the part you can't skip when you're watching a DVD?
Would YOU buy a NEW opened game that someone else has already played?
I know I wouldn't.
That's why Gamestop pushes preowned games to people.
You get the 7 day like it guarantee and as long as you have your receipt, you can get full cash back.
Try buying a BRAND NEW game at Walmart or Target, open it, and try to return it.
I'll be shocked if you get your full money back since Its a major retail policy.
I always go to my Gamestop here in my hometown and they've done nothing but the best.
Game Stop is a ripoff.
I bought the new madden 15 and when I came home to play it, it kept freezing.
read article says I cant return any open products?
How was I supposed to know it would freeze?
PLEASE make sure your freaking games work before you take our money.
When I contacted them, they were unwilling to help me and basically told me, "Oh, well.
Power to the players indeed.
Way to run a.
I sent out an email to them, and even attached a screenshot showing what happened.
In return I received a response with no empathy to their customer, and went.
I was assured that everyone who preorders gets the extras.
I returned the game and went home to try to get a replacement.
Everyone is sold out and the game is going for three times its.
Two days later, another charge was made to my debit card, and this time the GAMESTOP fraud department contacted me regarding the charge.
Low and behold, the second charge went through.
Now I had to file a claim with my bank to get the money refunded.
How stupid must you be to not be able to stop the 2nd fraudulent.
Now, for the online store, the last few times I've ordered.
So I say F-gamestop, their customer service has gone.
I even got a man to give me full refund on a game after I had it for like 3 weeks he.
https://deposit-promocode-casinos.website/back/no-money-back.html service I recieved was lackluster.
The first employee returned after several minutes and stated rudely that.
The mouse could not be found by second employee.
This one had the same problem so I checked it in.
I had to contact the manufacturer for help.
Isn't that your job.
I haven't had this new game for 5 days and I was told that I'm not going to get my money back or a working replacement.
I don't think so.
If I buy a new game and I'm not happy.
I spent da money on the warrenty that covers damage on the game but if if the.

T7766547
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Players:
All
WR:
60 xB
Max cash out:
$ 200

Depends on when you canceled the order. Generally, your card isn't charged until the order is accepted for processing. If you cancelled the order after this point, but before they actually shipped your PS4, then you should get your money back pretty quickly.


Enjoy!
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PRE-ORDERING "INFINITE WARFARE" AT GAMESTOP!

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PSA GameStop is changing its pre-order refund policy - posted in Video Game Deals: If you want to get your money back for a pre-order youโ€™ve placed, youโ€™ll have 30 days after the launch of the game to get a full cash refund. After 30 days, youโ€™ll get store credit.


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Can I get my preorder money back from Gamestop if I cancel? | NeoGAF
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get money back from gamestop pre order

๐Ÿ”ฅ Kotaku

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All
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Max cash out:
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But yes, they will give you your money back. I cancel Pre-Orders every now and then and always get my money back, unless I paid with store credit, in that case I get my money back on a gift card. Just go over and say you want to cancel your Pre-Order, or tell them you want to transfer the $100 to the PS4 instead. Either will work.


Enjoy!
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Please find details regarding the return and refund policies for GameStop below.
We encourage you to leave a comment regarding your experience requesting a return or refund from GameStop so others can benefit from what you learned.
If you find yourself in need of returning merchandise purchased at GameStop, make sure you have your receipt as it is required for all returns and exchanges.
A pre-owned item can be returned for your money back within 7 days or an exchange of the same item within 30 days.
If a new item doesn't meet your satisfaction, it can be returned in the original packaging including any manuals, cables or accessories in working, sellable condition.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
If you need to return or exchange a product bought through gamestop.
Some items can be returned to the store but must include the original packing list and are subject to manager approval.
Played it once, put it back in its case.
I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value.
So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it?
Lesson learned don't buy new games from gamestop.
If I take it off, will that effect my warranty on it?
GameStop bought premium edition.
They don't wanna refund or let me trade for different game.
It's absurd to see more accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, casino games real money I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now!
Turns Out I Got The Wrong One.
Im Not A Rich Person But We Do Well I We Used To Spend Alot Of Money There Christmas Time I Buy At Least 15 Games Times 60.
Moving Forward I Guess Will Find An Alternative Route.
They don't care about their customers, all they care about is ripping off people.
Why does it take 25 days to get back my money even though I returned it immediately the next day?
I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.
https://deposit-promocode-casinos.website/back/how-to-get-money-back-from-online-game.html understand this stuff happens i would like to exchange it but I dont think they will.
I return these products and only got a refund for my ps3 not for the vita!
This was on Feb 25 and I'm still waiting!
Someone contact me about this as I can't seem to talk to a real person!!
Flip it over and read it.
That's quite literally all it takes.
Took them back the next day with the receipt and was told I couldn't return them for a refund.
So is this the new scam passing old games off like they were new.
Here is the bulk of what I am reading: "I didn't bring my receipt and I expected full refund" "I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory and their unsold units sometimes can be compensated by the software company.
How dare they" "I bought a warranty, WITHOUT READING THE TERMS.
I thought it was a blank check to exchange my system no matter what happens no matter many times a doi.
They only gave me a 18 dollar discount.
If you purchased oneand literally just OPEN the boxwithout playing anythingpossibly unpacking it.
They make it seem as if you have a 30 day return periodand this is stated when purchase.
They should be MORE clear about the fact that the item must not be opened or touched visit web page any way for this to be liable.
I bought a 2DS for my niece as a gift, and she opened it thinking it was different than her 3DS XL.
Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it.
Gamestop will only offer me store credit at 50% value.
A brand new system, purchased 3 days, not even fully opened.
I understand you lose valuebut I know the refurbished ones are 130 on the website.
It does not feel as if customer service is important to them at all.
They should have received it5 days ago and have not heard anything back email or junk email wise.
Wondering how my games are being processed and exchanged.
They now just ignore and its months later.
Which i asked for a return withing the FIRST 10 DAYS of the purchase.
He did open it and did like it so he kept his receipt and packaging packaging all in new condition still was told he could only get a refund of 50%.
He was not told that when he purchest and no where dose it say that on there receipt.
As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies.
I'm going to try and return it and see if I'm told the same.
On December 29th 2018 I downloaded the 6.
I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty.
I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months.
Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void.
This information is not told to you nor printed on the receipt.
Or even posted in the store for that matter.
I refuted those charges because I thought someone had hacked my card number.
That same day I received an email cancelling the insurance I had purchased.
I also received an email indicating my package was being shipped.
I received shipping information and everything.
On the day I was supposed to receive my package Gamestop here the shipping company and requested the package back.
When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone.
This person told me that there had been an error and that he would get the package to me delivered.
He assured me that everything was good to go.
This representative tells me that I still need to pay the balance since my card had been cancelled by my bank.
I told him the whole long story so he put in a request for a full refund since this was a computer error on paypal request money back part.
A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy.
I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager.
This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund.
This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas.
I was not happy with her answer and she actually hung up on me.
It is January 11, more than a month since I made that order.
It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call.
I don't know what to do at this point.
Got it home and it was disgusting.
Dirt and oils in all crevices of all devices and around buttons.
Sticks on the nun chucks were chipped all around the edges.
Unfortunately because of holidays and 7 day return policy, I'm going to have to go try and exchange for something halfway decent.
Have never purchased from Gamestop before, and would not again.
So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase.
The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store.
Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered?
On my own shipping payment.
I'm so confused how a business could be run so bad at the online level.
Of course, no email reply yet asking for assistance.
You open it a bit and boom not refundable.
They expect for us to return it the same exact condition and if they see a scratch they say not refundable.
That's what happened to me at Gamestop.
I repeat do not order off the website.
I paid extra for Two day shipping, this was a week ago.
I still do not have my order.
Called cooperate to check on the status monday, the guy was like seems ups lost the order.
Sir i cant, ok cool send me a new order.
Call to check on it and see when it will be here.
No one knows anything about anything.
Person on the phone in india says well there is a 3-5 day wait to reprocess orders.
This has turned into a annoying little first world problem, I just want my money back or my order to freaking get here.
Ill buy from Best buy from now on.
Is there any exchange I could do with a receipt?
Most places do not except this if there is no warranty.
It is truly a RIP OFF and it's not right at all.
I will no longer purchase ANYTHING from this store and I hope everyone else doesn't either smh People don't waste your hard earned money in these stores, they clearly don't give a damn about us the customer.
I'll be taking my business to Amazon from now on, Gamestop is nothing more than a RIP OFF.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from get money back from gamestop pre order, theyre allowed to lie to you.
I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be "sealed" to get your refund that it doesnt matter.
GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE.
THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL.
The NYS rep for Gamestop's name is Jim and jm going to casino games real money my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it.
This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.
I bought a Nintendo switch for grandson for Christmas.
Parents said he can't have do to grades.
Never opened never used in wrapping paper.
Have receipt bought insurance fot it 9 days ago.
You don't want to give me my money back.
What's wrong with this picture.
If you buy a defective product, then they should give you a full refund or they are scamming you!
I am surprised no one has taken such an issue to court.
You are the customer, and you might not need the product by the time they offer you an exchange.
Go for Best Buy, Walmart, Amazon, but never buy from GameStop!
Last night I showed up to pick up my game.
At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist https://deposit-promocode-casinos.website/back/can-you-get-paypal-money-back.html I was made to wait until someone else became available.
I'm a patient man.
I waited an acceptable amount of time before who I believed was a manager began to help me.
After some investigations, my preorder was under the wrong cell number.
I purchased the insurance and made my way out the door.
At home, my 9 year old put in the game and waits for the usual download procedure.
The console does not read the disk.
Again, nothing pops up to let me know the game is being read.
I go to the xbox queue.
I do a hard reset on my system.
Put the game in and again does not read.
I return to store the next morning.
Exchange the game Bendy and the ink machine with no problems.
Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote, "The odds of getting another bad disk are slim.
At home, I arrive at the same problem.
The disk is not being read.
I put in 3 other games that i own and all 3 are read and started within 5 seconds.
My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right.
I understand the scams people run and the company has to protect its assets.
But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.
I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks.
I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from.
I loved Gamestop for many Years and have never bought videogames from anywhere else tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman.
Please restore my faith or give me a proper explanation.
The store address is the GameStop in Suburban Plaza in newark Delaware.
If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund prior to new policyor any number of other "scams" which they are trying to perpetrate.
It is because of these people that GameStop is required to have this policy.
They abuse the system and con the employees.
There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done.
Blame all the scammers for causing this.
The first one was a wired one and I bought the warranty on it.
After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better.
He rings me up and asks me if I want the warranty that Is another 20 dollars.
And yet again, I open it up and this time it doesnt even turn on.
I just want my money back and so I can purchase a product elsewhere.
Used it one time after charging then went to charge it again and it wouldn't charge.
Went to take it back so I can just get an exchange.
I was told they will not do it.
I was offered to buy another one though at sale price.
Will not be spending anymore of my money there.
I bought a refurbished Xbox one approximately 3 months ago and now it wont work at all and they will not do anything about this.
I think GameStop is a crock and should be boycotted by all.
I should have just coughed up the extra cash and bought the console brand new.
I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on.
My warranty is suppose to last till July of 2019.
You think i can get a refund?
I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new.
It is very much appreciated if someone can either help my issue or know if i can get a refund.
If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange.
I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket.
Yeah it sucks but ultimately it's your own fault.
What can i do to exchange for another game?
I purchased a "new" XBOX 1 title.
They put a cute lil sticker over the opening of the case.
After purchasing the game on a Friday afternoon.
I realized I didn't like the game.
I was told they would only give me 17.
For the return policy.
I did find where it said.
GameStop reserves the right to refuse return on any opened or defective products.
I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
I will be buying games from other sources from now on.
He had bought a Xbox card but instead of buying a gift card he bought a three month subscription.
The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street.
The key holder would do nothing stating the company had strict policies about card of this sort.
I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card.
This is sad and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing.
I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake.
All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder!
He worked there night shift on September 28 2018.
Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off!
You never bothered to look anything up!!
You guys should really be more careful with your technology.
No crap GameStop isn't going to refund a purchase when it was ruined because of you guys.
Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot.
Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here.
I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something.
I was young and on a tight budget Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.
On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot.
I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit.
I was not gamma settle for Tht so I said ok.
Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked.
We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy.
GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon.
I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted.
I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us.
He argued with my husband for about an hour about exchanging the game before he agreed to do it.
Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
This is such a joke.
We are new to gaming.
My daughter is 9 years old and just got her first game system.
The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again.
Kudos, GameStop, you lost a new customer.
So in order to save some money he went there.
A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back.
No point in having a game that is never going to be played after all.
He went in today and the guy told him that he could not return the game.
There is nothing wrong with the game, it is still in its packaging and everything!
But he still couldn't return it.?
He bought it September 1st, and you have 30 days to return the product.
Today is September 6th.
Clearly in the refund policy it says that he was allowed to return the game!
GameStop has lost two loyal customers today.
Basically it's the same game just better graphics.
Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case.
It was not scratch at all.
They refused to let him exchange it we didn't want money back just different game we had the receipt with it also.
So I don't understand what the issue was so now he's out 30 dollars on a game he already has.
If it was not scratch I had recipt why could they not just let him exchange it.
I bought a used copy of "Halo Reach" but nothing would load.
I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign.
It always loads to 50% then restarts, 60% then restarts, 70% it glitches out all over the place like the loading bar will go back and forth a million times a minute the it says "Player cannot casino games real money game content" here it says the loading progress.
Don't buy from GameStop.
Their return policy is garbage and left to managers or employees discretion.
They also employ some of the shadiest sales techniques I've ever seen.
They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything.
Also I paid for pro membership and now they have pro+ and my pro status means nothing anymore.
Save yourself a headache do you business else where.
It will be in their system.
But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.
The game i bought was "Detective Pikachu".
I really liked it.
As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store.
We have had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
We've had the Wii for years and thought this would be a great giift for him.
Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back.
Now we are struck with a system that will not be used!
Google and youtube always help.
The policy states right there on the back of the receipt and is usually even verbally stated.
If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy.
It comes with a 7 days from original purchase whether you like it or not policy.
If you buy a new game and then open it.
It isn't new you dolts, and thus can not be returned as such.
I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset.
Read what you just said.
All I am saying is quite being a bunch of internet trolls and learn some respect.
Not only was I charged, I didn't get take have my items because there computer didn't produce transaction.
I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about 14 days money back guarantee />No wonder why they are going out of business.
I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement.
I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store.
Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days.
It doesn't mention a limit on exchanges of what can be exchanged.
I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange.
I don't understand how the policy can be used so loosely.
I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective.
I shouldn't have to travel to different stores to get an exchange on a defective product.
The return policy for GameStop is horrible they should atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back.
The clerk only offered me the buy back price which is less than half of what I just paid.
GameStop is the official used car salesman of video games.
It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game.
Gamestop is nothing but a lying crooked thief.
Can I still return it for the correct disc without a warranty?
I bout a new game 5 days ago and it was far from what I was expecting.
I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago.
I don't have the receipt.
Can I return it.
I hate the game.
Can I exchange it for a different Switch game that is originally the same price?
Even though I had used a coupon?
I bought a brand new PS4 game, it didn't work because something was wrong with it.
I brought it back in the time frame it was suppose to be in along with the correct receipt.
Buy from Amazon NOT Gamestop they will rip you off in every way possible.
Cause apparently a 29.
I will Never buy or shop from GameStop again!!
Ripoff prices and terrible return policy!
But their return policy is a joke!
All I can say is, when you make a purchase through hardtop, make sure the item is what you want.
Because if not, you could be out of a lot of money.
They're just another GREEDY, congomulate, that doesn't stand behind their products.
I bought a sd SanDisk card for my Sega handheld.
It came with an adaptor.
Unfortunately, these are picky with ad cards.
I asked the employee who seemed to know a great deal on these and said it would guarantee to work.
I asked him about the return policy and he told me as long as I have my receipt.
It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it.
Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to.
This is the last time I shop there for anything You guys are thieves.
Jeremiah is the manager, what a scam.
My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%.
I checked Best Buy, Frys, Amazon, they all have 100% returns.
Just saying, buy from the big boys, save the headache.
I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same.
Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.
How the hell was I suppose to know it was a PSVita game if I don't open the package.
They told to go to my local game stop to get a refund.
All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window.
Didn't your parents teach you better than that?
When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy.
And play a game console in the store before you buy a new one if you think you might not like it.
If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it.
With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like.
When it comes to games buy a used copy if you think you might need to return it bc you might not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used.
And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop.
He played once and didn't like it.
I told him to return it for a different game.
Same paged items and not damaged.
He was refused because they said it wasn't in it wrapper still.
Doesn't make sense to have a 30 day return policy with receipt yet don't take it back.
Anyone ha e guidance on this?
Your son was lying because we only accept items with a valid driver's license.
A local gamestore in my area at least for used items lets you return things in exchange for a gift card to their store alone with as much money on it as the item you returned.
My friend got me a game for my birthday from GameStop, but when I returned it, the same thing happened.
The vast majority of posts on this page have little to do with what one experienced while returning an item to GameStop.
You do realize that this website is not affiliated with GameStop, don't you?
Musings about whether or not GameStop will accept your return are not helpful to the users of this site.
You are contributing nothing new.
Please report the details of your return experience at GameStop.
Your notion that someone should have called you before purchasing the system from your son is embarrassingly naive, however.
With shallow genetic soil like that, it is no surprise your son was taken so easily.
The majority of people on here are griping about policies clearly stated on their receipts, all because they expect special treatment.
Get over yourselves and take your heads out of your cracks first and you might realize that YOU'RE NOT ENTITLED TO EXCEPTIONS TO THEIR POLICIES!
I start it up and go to put an adaptable xbox360 game in, and guess what, the slot where the disk goes in was covered slightly by the casing of the xbox one I flip it over to see that it's broken.
I hope they'll replace it, otherwise they're loosing money.
Also it would not save any information on my game.
I wanted to know if I could get a full refund on my console and all my games.
I kept the receipt and still have it.
And I have all the cords.
I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected.
Now I am not even sure I can return it without the BOX.
I explained him the situation and he start whit the dam excuses like you pass the 7 days of the return period!
I just laugh at his face and say thats the best you can come out whit?
Never got my order confirmation a day later I get a message saying my order was cancelled great.
I decide to use it to buy a game and the moneys all gone.
Went on there line for the longest and see maannnnnnnny similar situations.
With it, i brought a 1 year warranty just in case something happened, and I want to send it back.
Can I get the money that i paid for it back?
I have been on hold for over an hour, no-one will speak to me or give me back my money.
Don't be like me and think the warranty sticker that is put inside the case is equivalent e t to a receipt.
I replied, "yes that's me".
The GameStop employee follows up by asking for my receipt back guarantee money your I no longer had.
Gamestop could see everything about my transaction since I didn't have actual receipt just the sticker I can now only get store credit.
I don't want store credit I want we this one game.
The game I downloaded at a cheaper price.
Sure do wish GameStop had some more sense and allowed the warranty sticker sticker to work as receipt and give me my refund back.
That's not on Gamestop.
They can't accept returns on games MONTHS after their bought date because for all they know you lost disc 2 and you broke RE5.
If it is within return policy deadlines then it is reasonable to believe the customer received the item in defective condition.
I ordered a battlefield 1 xbox one s 1tb bundle but received a minecraft xbox 500gb.
Waited a week nothing wjat can i do?
It began turning itself off automatically, contacted xboxtried everything to find out its a defect.
Looking it up it looks like it will cost half the price of a new Xbox to send mine into Microsoft to fix.
Gamestop will not take it back or exchange it with reciept because it been longer than 30 days.
I received it from Gamestop.
Com When I opened it, the vertical stand and the gears of war 4 ultimate edition game code, and xbox one s instructions were all missing.
Gamestop rep told me they never give out cards with codes on it lmao okay and they come pre installed.
Xbox doesn't pre install games.
They told me to return it or call xbox.
I won't be buying anymore.
Seriously train your employees.
I had to show an employee what the power adapter to a nintendo 64 looked like when I was doing a trade in.
Save your money avoid gamestop.
I still have all the products that came with the phone,including the front and back screen protector.
I was wondering if I was able to turn in the phone with the receipts in exchange for money or store credit.
Is there a way I could return this if I already opened it or receive a gift card?
It's been about 15 days since he's received it.
Can he still receive a refund?
I bought three used games from Game Stop months ago.
Today played Max Payne and it says insert disc 2.
So I put in Resident Evil 5.
Game disc will not play.
From reading comments I know there is no need to contact them.
Will never be back.
Prior to purchasing it I asked the clerk if I could return the unopened game with the receipt to our local EB Games in Cranbrook abc Canada.
She checked with her manager who said that would not be a problem.
I returned to Cranbrook British Columbia Canada to find that my son had already purchased the game while in Kelowna BC and opened and played it.
Today I went into EB Games 7 days from purchase date unopened with receipt and they refused to accept the game for a refund BUT said check this out would take it for a store credit.
Will GS replace just the remote?
Then it hits me, the game loses replay value.
There is no point of even playing it anymore and it isn't fun.
Co-Op isn't even fun.
A game like Dark Souls?
That has REPLAY VALUE!
He accidently ruined the code and I dont know if it is refundable or fixable.
If someone please tell me if there is a solution to this I would be happy.
So it could be a while before I move on to one of the other games I bought.
Turns out 2 out of the three games I bought were empty and had no game and it's over a month later.
So what should I do?
read article didn't like the game so I went to exchange it and they charged me full price for the exchanged game.
I was told by the cashier that coupons don't get forwarded on exchanges!
Every store allows coupons to visit web page forwarded to the exchange.
Are you joking it's still brand new you pricks.
I'll be taking my business elswear.
I have the reciept, can i turn it in for a different one?
You cannot return it for a refund.
Once you buy a new game, and open it, you're stuck with it unless you would like to TRADE IT IN FOR HALF PRICE BCUZ WE TAKE TRADEZ TO MAKE YOUR LIFE MORE CONVENIENT.
Would I be able to get another???
I want to return it but the box it came in is broken, can i still return it?
I want to trade it and they dont have the one i want where i bought it.
The game was scratched, I put it in my Ps4 and it said cannot read disc.
So can I return it?
Or is the receipt useless?
I was wondering if I can still do that?
Also when I turned it on and I was shuffling through the home screen icons it was so and kinda froze for a couple casino games real money />Can I exchange it for another one??
It is the same at Best Buy GeekSquad, when you need a replacement and they can't fix the item you get a giftcard.
Otherwise the warranty covers only one replacement.
Hope that makes sense.
As they were closing i didnt check and they gave me res6 instead of the hd origin collection 0 and 1 now i am at my country with that lousy game is there anythibg i can do?
Like one day I was playing the game and I had to go to a interview so I turned the game off because I was still playing and I came back to play and didn't come on period like no sounds nor lights so I was wondering if I could exchange it and send mines off or just get another one?
So I don't really like the game can I go back and return it or at least switch it out with a different game.
You will be getting ripped off too price.
Please buy games and systems from other stores such as Wal-Mart w.
And needed money so before I sold it I left my words with them and I made a huge deal I got 4 people who won't be buying from gamestop anymore due to me there and then seeing what happen when I tryed to return.
Game stop is a rip off company they don't care about there customers or they would follow thur.
So if I were to do this at Wal-Mart I would receive my full price back.
And a happy face.
DO NOT GO TO GAME STOP.
I WARN YOU NOW.
I sent it back to the warehouse two weeks ago and still haven't received a refund.
I tried calling and it said someone would answer my call in thirty minutes.
I waited forty five minutes on the phone and no one ever ansered.
I understand policy is policy bit I really don't want to be stuck with a product I can't use over this technicality is there any exceptions to the rules.
Its on the app that I never picked it up and in the stores system so why is it still so hard?
By law if you don't like an item you can return it for a full refund.
Now I can't get my money back and lost all those game played hours.
I purchased a Xbox One 2 days ago from Gamestop and they wont let me return it for the full price.
You will be better off buying Costco, Toys r us, or anywhere else that has a grown up return policy.
I'm going tomorrow to return it.
I opened the Xbox up and the same goes to the game, will I able to get a refund??
If it is refurbished, that comes from the warehouse and is assumed to work.
You could just as easily ask for them to test the system before purchasing.
Walmart has this same policy for their electronics, "In original packaging".
Your complaints would then need to move to EA.
Anyone could lift a game from Walmart and try to return it at a Gamestop.
Receipts are proof of purchase.
You could easily get a defective system like that from any other store.
Some disk's don't have the game on them.
If you buy a PC game from a store, you get a one time redemption code.
Once the code is used, it's gone.
So you aren't even buying the disks, but the code.
You should do some research on PC games first.
Though, shame on them for not just selling you a Origins Card.
I mean geez, all the associates have to do is plug stuff in to check it out.
I bought 3, yes three dead ps3 systems in a row, and also a dead xbox 360.
I am holding my breath for the 3ds xl I ordered online.
I'll almost bet it's going to be scratched, chipped and just nasty when I get it.
As I am typing this, I am realizing I am the idiot here.
Its basically stealing atctgis point.
Boycott GameStop and hopefully they will go out of business!
My son was devastated!
GameStop should be ashamed!!
I go to hook it up tonight and turned it on it goes straight to a screen saying update it also says your console my restart during the update which it turns off during the update but does not turn back on.
I purchased Assassins Creed Syndicate on PC for my son for Christmas.
He opened the and placed it into his computer but it doesn't play the entire game.
It stops mid game and shuts off.
GameStop won't accept a return since its been opened!
The game is defective!
I'll never shop with this company again!
If I return a game i haven't played and is still in wrapping ,then will i get all my money back?
Will Gamestop employees tell me at the store?
What do I have to do?
Will the gamestop employee be able to tell me???
They refused to give click at this page a refund.
When I got home I noticed there were scratches on the disk.
I called Gamestop to tell them about my issue.
When I placed the disk in my Xbox and it said the disk was unreadable.
The person I called from game stop said I can go to any Game stop to return the disk.
THEY WOULDN'T GIVE ME MY MONEY BACK.
The games was brand new.
Turns out that his game isn't made for me.
I want to return it, but the amigo background is ripped, and the game has a 2% game file on it.
I want to know if I can return it for another game.
If you forget the receipt and you used your reward card to earn points you can show them that and they can see the date you bought the item and give you full exchange back as long as the 10 days aren't up yet.
So remember it's their job to go by the rules.
They are not responsible if your forget your receipt or card.
They are gonna give you a price for in store credit and cash, if you don't like the price you have the option to tell them no I'll just keep the game.
Also I would like to say you don't even need to bring your reward card to the store just give them your number or name and I.
I hope this helped.
I hadn't even left the mall yet so i went back to gamestop and i went up to the guy who sold it to me and he said i couldnt return it.
And when i asked him he said so much bs about the dlc he said stuff thats not even in the game yet and all the dlc hasnt been announced yet.
If I don't at least get to trade it in or at least get a refund I will be upset.
They should keep the policy from what they say when you buy it.
Knowing most of them have a code.
That is a typical policy in any store on new electronics.
At least game stop is willing to give you a partial credit.
If you aren't sure about a game, maybe you should rent it before buying it.
And those of you with discs that freeze, you can easily go into game stop and have them give you another copy.
Of you want to play it safe, buy used games.
You get 7 days to play it and return it if you don't like it for a full refund store credit I believe or a cash refund if you're a pro member, which also saves you 10 percent on used games.
So even if the game is defected, you won't even take it?
Horrible store, I will be taking my business elsewhere.
I bought it the day before new!
They would've earned even more of my business if they didn't rip me off so bad.
Now I'll make it my personal mission to make sure that I can tell as many people as possible how much GameStop sucks.
I played it on my Xbox one and honestly did not like it.
It was used for 20 minutes and I bought it two hours earlier.
GameStop reserves the right to refuse return on any opened or defective products.
Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt.
Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
What's up with that crap.
They shouldn't have a computerized policy printed on recipt then a total different policy when asked.
Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it.
So they open the new one and put the games from the returned one in the so called new console and cut the box so you cant return it.
What if it was the game making it freeze?
Com I am still on the phone trying to get a refund for a game that I can not download or install.
They said their Policy is NO REFUNDS.
The game needs other games installed first and they did not tell me this.
After reviewing the propane tank get back deposit on page several times I find in small print that a Base game or something is neede first.
What a Rip Off.
I called and after an hour demanded the Supervisor and was told he was not available.
But then came back and said some woman said it was O.
I am still on the phone trying to understand the Hindu Language and get a refund.
I bet I get charged something without my consent.
Was just told that my money will be refunded in 48 hours.
Funny, it took a Micro Second to take it from me.
WHAT A RIP OFF GAME STOP Https://deposit-promocode-casinos.website/back/iphone-6-case-with-card-slot-on-back.html />We will NEVER use them again!!!!!!!!!!!!!!!!!!!
I barely used it about 10 minutes how to get refund?
You have 30 days to do this as long as you have your receipt.
You know, the part you can't skip when you're watching a DVD?
Would YOU buy a NEW opened game that someone else has already played?
I know I wouldn't.
That's why Gamestop pushes preowned games to people.
You get the 7 day like it guarantee and as long as you have your receipt, you can get full cash back.
Try buying a BRAND NEW game at Walmart or Target, open it, and try to return it.
I'll be shocked if you get your full money back since Its a major retail policy.
I always go to my Gamestop here in my hometown and they've done nothing but the best.
Game Stop is a ripoff.
I bought the new madden 15 and when I came home to play it, it kept freezing.
It says I cant return any open products?
How was I supposed to know it would freeze?
PLEASE make sure your freaking games work before you take our money.
When I contacted them, they were unwilling to help me and basically told me, "Oh, well.
Power to the players indeed.
Way to run a.
I sent out an email to them, and even attached a screenshot showing what happened.
In return I received a response with no empathy to their customer, and went.
I was assured that everyone who preorders gets the extras.
I returned the game and went home to try to get a replacement.
Everyone is sold out and the game is going for three times its.
Two days later, another charge was made to my debit card, and this time the GAMESTOP fraud department contacted me regarding the charge.
Low and behold, the second charge went through.
Now I had to click at this page a claim with my bank to get the money refunded.
How stupid must you be to not be able to stop the 2nd fraudulent.
Now, for the online store, the last few times I've ordered.
So I say F-gamestop, their customer service has gone.
I even got a man to give me full refund on a game after I had it for like 3 weeks he.
The service I recieved was lackluster.
The first employee returned after several minutes and stated rudely that.
The mouse could not be found by second employee.
This one had the same problem so I checked it in.
I had to contact the manufacturer for help.
Isn't that your job.
I haven't had this new game for 5 days and I was told that I'm not going to get my money back or a working replacement.
I don't think so.
If I buy a new game and I'm not happy.
I spent da money on the warrenty that covers damage on the game but if if the.

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If I cancel a Gamestop preorder, do I get the money back?. get your money back or put it on another pre order. sure thing they'll give your money back if you cancel your pre-order.


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get money back from gamestop pre order

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But I want to get the game right now from Wal-Mart because they're open now. Can I get that money back from Gamestop later today when they open or just some other day, even though the game is already out? Would they only let me transfer that pre-order paid money onto a different game? How does it work? Thanks.


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get money back from gamestop pre order

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But I want to get the game right now from Wal-Mart because they're open now. Can I get that money back from Gamestop later today when they open or just some other day, even though the game is already out? Would they only let me transfer that pre-order paid money onto a different game? How does it work? Thanks.


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get money back from gamestop pre order

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How to Get Lots of Trade in Credit at Gamestop. Looking to upgrade your console or video game collection? Using trade-in credit at Gamestop is a great way to go, especially if you're short on cash.


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get money back from gamestop pre order

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Share GameStop employees are not your friends.. GameStop exists to make money. GameStop is going to do everything it can to sell more used games than new games, and itโ€™s the job of the people.


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melissadd. Everyone is talking rubbish, you take the pre order slip in at any time โ€ฆ Everyone is talking rubbish, you take the pre order slip in at any time and they will refund the money onto a gift card, I guess you could ask for cash if you have a recipt showing you paid cash, but cant see them giving back cash to be honest.


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Argument With GameStop Employee!